Help Desk Software Resources

Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Help Desk Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.

Contents

Help Desk Software Articles

Help Desk vs. Service Desk: Similarities and Differences Based On G2 Data

If I ask three people to define the difference between a help desk tool and a service desk solution, I'll get three answers. If I ask software vendors, I'll get a fourth.

by Darshayita Thakur

What Is Automated Customer Service? (+ 4 Ways to Implement It)

If you haven’t noticed, bots are taking over the world.

by Alexa Drake

Help Desk Software Glossary Terms

Self-Service Portal

A self-service portal gives customers and employees round-the-clock help without waiting on an agent. Learn its types, key elements, and benefits.

by Shreesh Singh

SLA Management

SLA management makes sure providers deliver on the service commitments promised to customers. Learn its process, the types of SLAs, and best practices.

by Shreesh Singh

Live Chat

Live chat is a website tool that allows customers to chat with the company in real time. Learn more about live chat. its common features, and benefits.

by Whitney Rudeseal Peet

Help Desk Software Discussions

Question on: TeamSupport

Are there any hidden costs, like fees for customization, training, etc.?

Added Costs

No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO hidden fees. Everything is included in your monthly subscription - it's that easy!

Answered: Laura Ballam (Tubbs) on October 17, 2019

Hi, Not a thing. In fact, TeamSupport provides an implementation specialist to be your guide every step of the way. The Support folks are awesome, and work closely with the Implementation Specialist. It's a dynamite team, who will guide you through best practices and help you accomplish your goals - all included.

Answered: Chris Bridges Roys on December 2, 2019

Answered: Laura Ballam (Tubbs) on November 30, 2016

See more answers (2)

Your answer

Question on: Issuetrak

What is required for installation?

What are the system requirements for IssueTrak installation?

IssueTrak is a web-based software application available for On-Premises installation using your own web server and database platform or hosted and maintained on the IssueTrak Cloud. IssueTrak On-Premises installations can reside on the same or separate machines; dedicated or shared machines; or physical or virtual machines that meet the following hardware and software requirements: Database Server: Dual Core 1.8 GHz processor|4GB available RAM | 4GB available hard disk space (minimum) Windows Server 2008 or higher (32 or 64-bit; Standard, Enterprise or Datacenter Edition) Microsoft SQL Server 2008 R2 or higher (32 or 64-bit; Standard, Enterprise or Business Intelligence Edition) Web Server: Dual Core 1.8 GHz processor | 4GB available RAM | 4GB available hard disk space (minimum) Windows Server 2008 or higher (32 or 64-bit; Standard, Enterprise or Datacenter Edition) Microsoft Internet Information Services (IIS) 7.0, 7.5, 8.0 or 8.5 Or Same Machine Dual Core 1.8 GHz processor|4GB available RAM | 4GB available hard disk space (minimum) Windows Server 2008 or higher (32 or 64-bit; Standard, Enterprise or Datacenter Edition) Microsoft SQL Server 2008 R2 or higher (32 or 64-bit; Standard, Enterprise or Business Intelligence Edition) Microsoft Internet Information Services (IIS) 7.0, 7.5, 8.0 or 8.5 Other Requirements For both Cloud and On-Premises installations, a web browser is required. IssueTrak can be accessed via Internet Explorer 11+, Chrome 36+ and Firefox 31+.

Answered: Dana Haddon on June 15, 2015

IssueTrak is offered in the cloud, and on premises. To run it in the cloud, all you need is a web browser. If you want to run it on your own servers, you need Microsoft SQL Server and IIS. Contact our Support department if you have additional questions -- support@issuetrak.com.

Answered: Hank Luhring on September 23, 2015

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Your answer

Question on: Issuetrak

What kinds of businesses & industries are working with Issuetrak?

Industries Using Issuetrak

Compliance, Customer Service, Facilities Management, Quality Assurance, IT Help Desk, Finance, Human Resources Healthcare, IT, Government, Contractors, Manufacturing, Education, Engineering, Retail

Answered: Liz Cook on December 11, 2023

Issuetrak is at the same time easy to use AND highly customizable, offering many user-defined options. This is why our customer base spans a wide range of industries, including technology, education, finance, municipalities, manufacturing, hospitality, & retail -- just to name a few. We also work with businesses of all sizes, with SMB and enterprise-level customers across almost all industries.