Help Desk Software Resources

Hey Guillermo, Thanks for posting! A lot of customers use atSpoke for Onboarding by building out Requests Types in the tool (https://help.atspoke.com/article/5evqnqazcy-workflow-inspiration-onboarding-using-custom-request-types). You can pass along requests to each appropriate team (HR, IT, Ops, etc.) and whenever that team applies their specific request type, their tasks are added to the request. For tools that need to be manually assigned, you can utilize an integration like Okta (or one of the other integrations available in atSpoke) or comment on the request with the team member's name responsible for assigning tools (so everything gets tracked in the request). No need to leave atSpoke at all 😀. Hope this helps! - Jonathan

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If the emails sent are going to spam, many times it's the attachment. Zoho attached PDF files, but also has an image of what's sent that can trigger spam filters. If it's receiving emails, just add it to accepted. Also, your domain name can trigger spam issues as filters look for business names that could be misspelled or incorrect. For example, my previous domain was fireandicesolutions.com which always set off spam filters. Now we are insist-it.tech and no longer have the issue. But I have noticed the image on the emails causes issues more than anything. I usually send my clients a personal email asking them to add my email as safe and a contact, and to check their spam if they have any issues. But I use Zoho for everything and don't have any issues at all really.

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Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard. We offer iOS and Android mobile apps which you can learn more about and download here: https://helpcrunch.com/mobile-live-chat.html

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