Help Desk Software Resources

Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Help Desk Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.

Contents

Help Desk Software Articles

Help Desk vs. Service Desk: Similarities and Differences Based On G2 Data

If I ask three people to define the difference between a help desk tool and a service desk solution, I'll get three answers. If I ask software vendors, I'll get a fourth.

by Darshayita Thakur

What Is Automated Customer Service? (+ 4 Ways to Implement It)

If you haven’t noticed, bots are taking over the world.

by Alexa Drake

Help Desk Software Glossary Terms

Self-Service Portal

A self-service portal gives customers and employees round-the-clock help without waiting on an agent. Learn its types, key elements, and benefits.

by Shreesh Singh

SLA Management

SLA management makes sure providers deliver on the service commitments promised to customers. Learn its process, the types of SLAs, and best practices.

by Shreesh Singh

Live Chat

Live chat is a website tool that allows customers to chat with the company in real time. Learn more about live chat. its common features, and benefits.

by Whitney Rudeseal Peet

Help Desk Software Discussions

Question on: Zoho Desk

Sort in filter view - how do I do it?

I think upper question is understandable, so no other description.

Hello Roman,

2024-03-04

For our use-cases these "sorting in filtering view" methods work well.

Using Table View (Standard Method)

Switch to Table View in the Tickets Module
Go to Filter Mode, by clicking on the Filter Icon
Select the required filter criteria from the list of predefined ticket fields
On the results page, click on the column header from the table view to sort the results based on the columns in the table view

As there is no "multi-layered" filter (at time of writing) maybe this "workaround" will help you.

Using Custom View (Workaround Method)

Create a Custom Ticket view
Choose the required criteria to filter the ticket list (This acts as a filter to achieve a specific result), for sorting
Switch to Table view and click on column headers as mentioned in the Standard Method
This method allows you to choose any field in the ticket layout for a much more unique result

Note: both "methods" are taken from (can be found in) the Zoho Desk knowledge-base.

Best, Mark

Answered: Mark Huf on March 4, 2024

Your answer

Question on: Supportbench

What do you enjoy most about using Supportbench?

There sure would be a favorite feature u like

customer services platform is really good

Answered: Ehtisham Fazal on June 8, 2022

I enjoy how Support-bench is able to streemline my customer service proceses and enable me to easily manage customer inquiries and support requests. It makes comunication with customers much smoother and provides a simple interface for tracking conversations and following up with customers. Additionally, the reporting tools are great for understanding customer trends and identifying areas of improvement

Answered: Sadra I. on February 21, 2023

nice

Answered: Jake Kolbey on March 16, 2023

1. Ease of use: Many users find SupportBench to be easy to use and navigate, with a user-friendly interface that makes it easy to get started and manage customer support activities. 2. Customization options: SupportBench offers a high degree of customization, allowing businesses to tailor the software to their specific needs and requirements.

Answered: liyaqat lone on March 3, 2023

That's awesome.

Answered: Daniel Olajide on June 10, 2022

Interface of Supportbench and support management.

Answered: Aaqib Mohi-ud-din Lone on July 2, 2022

''Very helpful''

Answered: Porash Ahmed on July 16, 2022

See more answers (6)

Your answer

Question on: Zoho Desk

Does the product has a feature for inventory?

I have not been able to find a way to include my inventory items with Zoho.

Zoho Desk is a help desk software used by businesses to address customer queries and feedbacks over a variety of channels. You integrate it with Zoho Inventory to charge your customers for the tickets handled in Zoho Desk. You Can checkout here for integrating Zoho Desk with Zoho Inventory -> https://www.zoho.com/in/inventory/help/integrations/desk-integration.html

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