Help Desk Software Resources

Hi there, thanks for reaching out and sharing your feedback with us, we've passed it along to our product team! We can certainly see how a forum/community would be valuable for you and others. Right now, we don't have an ETA for this feature, it will be addressed in the near future. Please let us know if there are any other insights and we'd be happy to pass them along to the team.

Our team actually likes these ticket numbers. It makes it very clear what is a ticket and what is not. We internally use a XMPP type service and can mention ticket numbers out of context with ease. Random alphanumeric characters also hide the volume of tickets which a sequential number may. It also helps prevent confusion that a ticket number could look like a phone number,

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