Help Desk Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Help Desk Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Help Desk Software Articles
Help Desk Software Glossary Terms

A self-service portal gives customers and employees round-the-clock help without waiting on an agent. Learn its types, key elements, and benefits.
by Shreesh Singh

SLA management makes sure providers deliver on the service commitments promised to customers. Learn its process, the types of SLAs, and best practices.
by Shreesh Singh

Live chat is a website tool that allows customers to chat with the company in real time. Learn more about live chat. its common features, and benefits.
by Whitney Rudeseal Peet
Help Desk Software Discussions
You can find out more on Desk360.com
Answered: Nil Tuna on April 27, 2021
I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost almost $140,000, to this unfortunate brokers, there a friend referred me to a recovery firm that got me 90% of my money back, plus my accrued bonuses. Please stay clear of these scammers and if you have lost money you can still get your money back if you really want to, you can reach out to (borsatom320@gmail.com) Telegram @Borsatom
via email I will definitely help you in getting back your lost funds to any broker..... as mine was recovered too
Answered: Marco Borsato on July 11, 2021
i have really lost alot of money in the name of bitcoin mining and binary trading because i kept meeting the wrong managers ,.... it is sad that i have actually loosed about $15,000 to scammers in the past few months ago ,
But last month , I saw a lady appreciating her account manager /bitcoin miner from USA by the name MR JACKSON JOHNNY
I decided to contact her and make enquires, I demanded for her account managers mail and I contacted him & he explained everything to me, no hidden charges .
I took the risk again and invested $1500 ( 0.17283934 BTC) I was so scared but I took the risk because I understood every billionaire always took a risk to make more money.
Just last week I was surprised when my acct manager /bitcoin Miner contacted me and said my profit is due
for withdrawal and he sent my profit of $7520 ( 0.8665012 BTC).
He is kind, good and legit
Good people still exist, just the bad eggs always confusing us.
You may like to contact him in order to start trading with him, I can boldly tell you that he is kind hearted and he will gladly accept you as his client just like he did to me …you can contact him
Via WhatsApp or text >>>> +1 202 838 -7524
Via Email >>>> jacksonjohnny171100 @ gmail . Com
Answered: Augusta Molly on March 10, 2022
Investing online has been a main source of income,that's why knowledge plays a very important role in humanity,you don't need to over work yourself for money.All you need is the right information,and you could build your own wealth from the comfort of your home!Binary trading is dependent on timely signals,assets or controlled strategies which when mastered increases chance of winning up to 90%-100% with trading. It’s possible to earn $10,000 to $20,000 trading weekly-monthly,just file a complaint with Mr JACKSON JOHNNY ,I had almost given up on everything about binary trading and ever getting my lost funds back,till i met with him,with his help now i have my Recovered all my lost funds back to my bank account and I can now trade successfully with his profitable strategies and software!!you can reach him
Via Email: jacksonjohnny171100 @ gmail . Com
Via WhatsApp or TEXT : +1 202 838 -7524
Answered: Katherine Jonas on March 10, 2022
Thanks for your feedback David. I'll make sure to send this on to our product team, however I would also advise you post this to our customer forum, forum.intercom.com, in the 'Product Wishlist' group.
Answered: Kate Sugrue on April 21, 2021
I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost almost $140,000, to this unfortunate brokers, there a friend referred me to a recovery firm that got me 90% of my money back, plus my accrued bonuses. Please stay clear of these scammers and if you have lost money you can still get your money back if you really want to, you can reach out to (borsatom320@gmail.com) Telegram @Borsatom
via email I will definitely help you in getting back your lost funds to any broker..... as mine was recovered too
Answered: Marco Borsato on July 11, 2021
Hi Matheus, you can tag multiple users at once by importing a CSV file as you have mentioned, but this only allows you to tag them in bulk, not add different tags to each users. For more guidance and tips I'd suggest asking our community at forum.intercom.com :)
Answered: Kate Sugrue on April 21, 2021
I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost almost $140,000, to this unfortunate brokers, there a friend referred me to a recovery firm that got me 90% of my money back, plus my accrued bonuses. Please stay clear of these scammers and if you have lost money you can still get your money back if you really want to, you can reach out to (borsatom320@gmail.com) Telegram @Borsatom
via email I will definitely help you in getting back your lost funds to any broker..... as mine was recovered too
Answered: Marco Borsato on July 11, 2021
Help Desk Software Reports
Mid-Market Grid® Report for Help Desk
Fall 2026
Grid® Report for Help Desk
Fall 2026
Enterprise Grid® Report for Help Desk
Fall 2026
Momentum Grid® Report for Help Desk
Fall 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Help Desk
Fall 2026
Enterprise Grid® Report for Help Desk
Summer 2026
Small-Business Grid® Report for Help Desk
Summer 2026
Mid-Market Grid® Report for Help Desk
Summer 2026
Grid® Report for Help Desk
Summer 2026
Momentum Grid® Report for Help Desk
Summer 2026
G2 Report: Momentum Grid® Report