Help Desk Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Help Desk Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Help Desk Software Articles
Help Desk Software Glossary Terms

A self-service portal gives customers and employees round-the-clock help without waiting on an agent. Learn its types, key elements, and benefits.
by Shreesh Singh

SLA management makes sure providers deliver on the service commitments promised to customers. Learn its process, the types of SLAs, and best practices.
by Shreesh Singh

Live chat is a website tool that allows customers to chat with the company in real time. Learn more about live chat. its common features, and benefits.
by Whitney Rudeseal Peet
Help Desk Software Discussions
Where there isn't a "recall" feature, there are a few other features that can be useful. You can adjust your "cancel" settings (up to 60 seconds after you send the email). You can also adjust to send an email later.
Answered: Kimberly Pothier on February 3, 2022
Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they kept on requesting extra funds before a withdrawal request can be accepted and processed, in the end, I lost all my money. All efforts to reach out to their customer support desk got declined, I found it very hard to move on. God so kind I followed a broadcast review about a recovery specialist called Gavin ray that helps scammed victims to recover their fund, I contacted his email provided for consultation, I got feedback after some hours and I was asked to provide all legal details concerning my investment, I did exactly what they instructed me to do without delay, to my greatest surprise I was able to recover my money back including my profit which my capital generated. I said I will not hold this to myself but share it with the public so that all scammed victims can get back their funds too, you can contact him on Email: gavinray78@gmail.com or WhatsApp +1 860 800 9185 trusted and reliable.
Answered: Garry Williams on November 23, 2021
I invested a total of $250k over a period of 5 weeks with a scam broker, every attempt to make withdrawal failed and I was instructed to make another deposit of $60k after paying several fees before I can make withdrawals which I did. Up till now, I’m still unable to make withdrawals and all attempt to contact broker has failed. This is very pathetic and I felt so bad losing my investment. I did a due diligence test before investing with them but guess what I ended up getting burned. This is to create awareness, not everybody can be as lucky as I was. I’m saying this because I was able to recover my funds. Thanks to Gavin ray a recovery specialist,he’s a private investigator(hacker) and wealth recovery experts…Contact him on email gavinray78@gmail.com or WhatsApp +1 860 800 9186, Thought someone might find this information useful.
Answered: Jasmine Holaand on March 5, 2022
Hi Jürgen, thank you for your question.
Could you please try to click the 3-bars on the upper left corner to toggle the column on and off? It's a Gmail functionality and Gmelius shared folders shouldn't affect it.
As it's not something we see on our side, could you kindly email us at support@gmelius.com if the issue remains?
Thank you,
Lina
Answered: Lina Yakunina on November 17, 2021
If you have ever lost money through Lottery, Compensation, Binary Options, Inheritance Cryptocurrency or Forex.
Or your’e also facing some challenges of withdrawals or your broker manager is always asking you to make more deposit before you could place a withdrawals from your account or you traded and lost your funds without any reason or maybe you noticed that your broker manager manipulated your funds or you have lost your bitcoins you can report to Gavin ray a specialist who helps to recover funds from any company legitimate or not legitimate I lost about 120k to scammers with the help of gavin ray I got back my funds in full.
Kindly contact them through this Email Address : gavinray78@gmail.com or WhatsApp +1 860 800 9185 and you will be guided on the steps to recover all your lost funds.
Answered: Nina Himes on February 22, 2022
Yes available under the module social listening.
Answered: Ala Sath on February 8, 2023
i have really lost alot of money in the name of bitcoin mining and binary trading because i kept meeting the wrong managers ,.... it is sad that i have actually loosed about $15,000 to scammers in the past few months ago ,
But last month , I saw a lady appreciating her account manager /bitcoin miner from USA by the name MR JACKSON JOHNNY
I decided to contact her and make enquires, I demanded for her account managers mail and I contacted him & he explained everything to me, no hidden charges .
I took the risk again and invested $1500 ( 0.17283934 BTC) I was so scared but I took the risk because I understood every billionaire always took a risk to make more money.
Just last week I was surprised when my acct manager /bitcoin Miner contacted me and said my profit is due
for withdrawal and he sent my profit of $7520 ( 0.8665012 BTC).
He is kind, good and legit
Good people still exist, just the bad eggs always confusing us.
You may like to contact him in order to start trading with him, I can boldly tell you that he is kind hearted and he will gladly accept you as his client just like he did to me …you can contact him
Via WhatsApp or text >>>> +1 202 838 -7524
Via Email >>>> jacksonjohnny171100 @ gmail . Com
Answered: Donald Helmets on March 10, 2022
Usually I don’t write these kind of reviews but this time I just want to protect people from future scam… because these croocks aren’t going to stop I know it for sure. first time they have contacted me I invested 1000€ they said they will be able to make more than 100% profit per month it was of course hard to believe but I had free money and decided to try it out (Because I thought I can withdraw it back whenever I want anyways) well after I invested they have traded on my account and as promised were making more than 100% gain per month (Only now I understand that it all was fake platform and fake profit) anyways after some month they proposed me to invest a very big amount of money just for 1 month to make 100% gain and then withdraw so I believed them and put in 15000 EURO. Quite obviously after I sent the funds I haven’t heard from them for almost 2 weeks until I started ringing all the possible bells they have also locked my account and requested all kinds of documents, after weeks of trying to communicate with them it wasn’t working out and I couldn’t get any money. in search for help on how to get my money back I was directed to contact Mr JACKSON JOHNNY who work with crypto currency authorities, I contacted him and explained my situation to him, he requested for some details about the broker and concerning my investment, I forwarded all the details to him. it was all like a dream, through him I was able to get back all my money, please don’t sit back and cry when you facing difficulties in withdrawing your profit or you totally lost your funds to any Broker or Account Manager, kindly contact Mr JACKSON JOHNNY through
Via Email >>>>>jacksonjohnny171100@gmail.com
Via WhatsApp or text >>>> +1 973 646 4885
I assure you a successful funds recovery.
Answered: Wayas Mercy on March 10, 2022
Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you’d require the service of a trained specialist. A recovery specialist is a person or a group of people who are well equipped to work around the crypto network. They have vast knowledge about the whole network and have the right software and private keys to follow any transaction. I was scammed $156k worth of Bitcoin in Binary option, good thing I got every penny back through the help of Gavin ray he’s a genius Contact
MAIL : Gavinray78 @gmail.com
WHATSAPP :+1 217 339 4023
It is also important to be patient and really calm during the process.
Answered: Dr Rotimi on February 22, 2022
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