### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Experience Management Software Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Experience Management Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Experience Management Software Articles [![Net Promoter Score (NPS): What Is It and How To Calculate It](https://learn.g2.com/hubfs/G2CM_FI457_Learn_Article_Images-%5BEmployee_satisfaction_survey%5D_V1b.png "Net Promoter Score (NPS): What Is It and How To Calculate It")](https://www.g2.com/articles/net-promoter-score) [ ### Net Promoter Score (NPS): What Is It and How To Calculate It ](https://www.g2.com/articles/net-promoter-score) There are two products in front of you. Five of your friends advocate for one, and none advocate for the other. Which product are you likely to choose? I'll bet my head you'll choose the one with the referrals.  [ ![Devin Pickell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin Pickell") DP ](https://learn.g2.com/author/devin-pickell) by Devin Pickell [![2023 Trends in Customer Support, Automation, and Customer Loyalty](https://learn.g2.com/hubfs/2023%20Trends%20in%20Customer%20Support%2c%20Automation%2c%20and%20Customer%20Loyalty.png "2023 Trends in Customer Support, Automation, and Customer Loyalty")](https://www.g2.com/articles/customer-support-trends-2023) [ ### 2023 Trends in Customer Support, Automation, and Customer Loyalty ](https://www.g2.com/articles/customer-support-trends-2023) This post is part of G2's 2023 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Emily Malis Greathouse, director, market research, and additional coverage on trends identified by G2’s analysts.  [ ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL ](https://learn.g2.com/author/jeffrey-lin) by Jeffrey Lin [![What is Customer Experience (CX)? How to Improve CX in 15 Ways](https://learn.g2.com/hubfs/Learn%20Hub%20Featured%20Images/_learn-customer-experience@2x.png "What is Customer Experience (CX)? How to Improve CX in 15 Ways")](https://www.g2.com/articles/customer-experience) [ ### What is Customer Experience (CX)? How to Improve CX in 15 Ways ](https://www.g2.com/articles/customer-experience) Your mission is to retain the customers at your base. [ ![Ninisha Pradhan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ninisha Pradhan") NP ](https://learn.g2.com/author/ninisha-pradhan) by Ninisha Pradhan [![New Experience Management Software Category on G2 Revamps Feedback Software Space](https://learn.g2.com/hubfs/person-holding-white-printer-paper-3740390.jpg "New Experience Management Software Category on G2 Revamps Feedback Software Space")](https://www.g2.com/articles/new-experience-management-software-category) [ ### New Experience Management Software Category on G2 Revamps Feedback Software Space ](https://www.g2.com/articles/new-experience-management-software-category) G2’s Survey and Enterprise Feedback Management (EFM) software categories are among its most populated and active in terms of vendor engagement. We are fortunate to have so much input from industry experts to ensure these categories are reflective of the market even as it fluctuates. [ ![Jazmine Betz](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jazmine Betz") JB ](https://learn.g2.com/author/jazmine-betz) by Jazmine Betz [![5 App Design Tips for a Better UI/UX](https://learn.g2crowd.com/hubfs/app-design.jpg "5 App Design Tips for a Better UI/UX")](https://www.g2.com/articles/app-design) [ ### 5 App Design Tips for a Better UI/UX ](https://www.g2.com/articles/app-design) Your app will live and die by its design. [ ![Bridget Poetker](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bridget Poetker") BP ](https://learn.g2.com/author/bridget-poetker) by Bridget Poetker Show More ## Experience Management Software Glossary Terms [![Regression Analysis](https://learn.g2.com/hubfs/G2CM_GI694_Glossary_Article_Images_%5Bregression_analysis%5D-_V1a.png "Regression Analysis")](https://www.g2.com/glossary/regression-analysis-definition) [Regression Analysis](https://www.g2.com/glossary/regression-analysis-definition) Regression analysis displays the relationship between multiple variables. Learn more about its types, benefits, and significance for a business. by Sagar Joshi [![Customer Experience Management](https://learn.g2.com/hubfs/G2CM_GI682_Glossary_Article_Images-%5BCustomer_Experience_Management%5D_V1a.png "Customer Experience Management")](https://www.g2.com/glossary/customer-experience-management-definition) [Customer Experience Management](https://www.g2.com/glossary/customer-experience-management-definition) Customer experience management (CXM) prioritizes personalized experiences at every customer interaction. Learn more about its benefits for businesses. by Holly Landis [![Buyer Persona](https://learn.g2.com/hubfs/G2CM_GI596_Glossary_Article_Images_%5Bbuyer_persona%5D_V1a.png "Buyer Persona")](https://www.g2.com/glossary/buyer-persona-definition) [Buyer Persona](https://www.g2.com/glossary/buyer-persona-definition) Buyer personas are fictional profiles created using customer data to help marketers focus their messaging. Learn about creating and using buyer personas. by Holly Landis [![Social Proof](https://learn.g2.com/hubfs/2CM_GI573_Glossary_Article_Images_%5BSocial_Proof%5D_V1a.png "Social Proof")](https://www.g2.com/glossary/social-proof-definition) [Social Proof](https://www.g2.com/glossary/social-proof-definition) Social proof is a psychological phenomenon in which people are influenced to act based on the actions of others. Learn how social proof impacts marketing. by Holly Landis ## Experience Management Software Discussions 0 Question on: Reputation [no questions](/discussions/reputation-no-questions) Great system Answered: Phil Clark on September 23, 2022 [Your answer](/discussions/reputation-no-questions/comments/new?remote=true) 0 Question on: Reputation [Is there a way to have an Excel file of a report be sent to my email each month?](/discussions/is-there-a-way-to-have-an-excel-file-of-a-report-be-sent-to-my-email-each-month) I would like to be able to have a Microsoft automation handle the processing of the custom reports I pull for 35 properties each month. I currently do it manually, but it would take a lot off my plate if an automation could do it! I know that I can schedule the report to be sent, but it usually just sends a link to the document and my automation is currently unable to access that link and download the file on its own. Is there a way to schedule the reports to be emailed as an Excel attachment each month instead of just a link? For most modules you can set up automated reports to be emailed to you. PDF, CSV, and Excel are available for most modules. While I am told they are working on it, survey reporting cannot be pulled into CSV or Excel for some bizarre reason. Answered: Dale Morgan on September 22, 2022 [Your answer](/discussions/is-there-a-way-to-have-an-excel-file-of-a-report-be-sent-to-my-email-each-month/comments/new?remote=true) 0 Question on: Totango [1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email](/discussions/1-embed-a-pdf-fillable-form-2-prepopulated-email-response-be-hyperlink-to-an-automated-email) 1. Is there an option to embed a PDF fillable form? 2. Can a prepopulated email response be hyperlink to an automated email? Julio, thank you for your questions and patience. Totango support forms, however not in a PDF format. As for triggering responses, we can absolutely trigger pre-populated email responses based on specific events or triggers, for example, if a client gives a concerning NPS score in an email, we can trigger an automated response email. It doesn't rely on a hyperlink but actually triggers a separate email response. Please let us know if you have additional questions or if you would like to set up time for a demo. Answered: Megan Hales on July 21, 2022 [Your answer](/discussions/1-embed-a-pdf-fillable-form-2-prepopulated-email-response-be-hyperlink-to-an-automated-email/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/experience-management/resources?discussions_page=3) - [1](/categories/experience-management/resources) - [2](/categories/experience-management/resources?discussions_page=2) - [3](/categories/experience-management/resources?discussions_page=3) - 4 - [5](/categories/experience-management/resources?discussions_page=5) - [6](/categories/experience-management/resources?discussions_page=6) - [7](/categories/experience-management/resources?discussions_page=7) - [8](/categories/experience-management/resources?discussions_page=8) - … - [29](/categories/experience-management/resources?discussions_page=29) - [30](/categories/experience-management/resources?discussions_page=30) - [Next ›Next ›](/categories/experience-management/resources?discussions_page=5) ## Experience Management Software Reports Mid-Market Grid® Report for Experience Management Summer 2026 G2 Report: Grid® Report Grid® Report for Experience Management Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Experience Management Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Experience Management Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Experience Management Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Experience Management Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Experience Management Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Experience Management Spring 2026 G2 Report: Grid® Report Grid® Report for Experience Management Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Experience Management Spring 2026 G2 Report: Momentum Grid® Report