### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Experience Management Software Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Experience Management Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Experience Management Software Articles [![Net Promoter Score (NPS): What Is It and How To Calculate It](https://learn.g2.com/hubfs/G2CM_FI457_Learn_Article_Images-%5BEmployee_satisfaction_survey%5D_V1b.png "Net Promoter Score (NPS): What Is It and How To Calculate It")](https://www.g2.com/articles/net-promoter-score) [ ### Net Promoter Score (NPS): What Is It and How To Calculate It ](https://www.g2.com/articles/net-promoter-score) There are two products in front of you. Five of your friends advocate for one, and none advocate for the other. Which product are you likely to choose? I'll bet my head you'll choose the one with the referrals.  [ ![Devin Pickell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin Pickell") DP ](https://learn.g2.com/author/devin-pickell) by Devin Pickell [![2023 Trends in Customer Support, Automation, and Customer Loyalty](https://learn.g2.com/hubfs/2023%20Trends%20in%20Customer%20Support%2c%20Automation%2c%20and%20Customer%20Loyalty.png "2023 Trends in Customer Support, Automation, and Customer Loyalty")](https://www.g2.com/articles/customer-support-trends-2023) [ ### 2023 Trends in Customer Support, Automation, and Customer Loyalty ](https://www.g2.com/articles/customer-support-trends-2023) This post is part of G2's 2023 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Emily Malis Greathouse, director, market research, and additional coverage on trends identified by G2’s analysts.  [ ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL ](https://learn.g2.com/author/jeffrey-lin) by Jeffrey Lin [![What is Customer Experience (CX)? How to Improve CX in 15 Ways](https://learn.g2.com/hubfs/Learn%20Hub%20Featured%20Images/_learn-customer-experience@2x.png "What is Customer Experience (CX)? How to Improve CX in 15 Ways")](https://www.g2.com/articles/customer-experience) [ ### What is Customer Experience (CX)? How to Improve CX in 15 Ways ](https://www.g2.com/articles/customer-experience) Your mission is to retain the customers at your base. [ ![Ninisha Pradhan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ninisha Pradhan") NP ](https://learn.g2.com/author/ninisha-pradhan) by Ninisha Pradhan [![New Experience Management Software Category on G2 Revamps Feedback Software Space](https://learn.g2.com/hubfs/person-holding-white-printer-paper-3740390.jpg "New Experience Management Software Category on G2 Revamps Feedback Software Space")](https://www.g2.com/articles/new-experience-management-software-category) [ ### New Experience Management Software Category on G2 Revamps Feedback Software Space ](https://www.g2.com/articles/new-experience-management-software-category) G2’s Survey and Enterprise Feedback Management (EFM) software categories are among its most populated and active in terms of vendor engagement. We are fortunate to have so much input from industry experts to ensure these categories are reflective of the market even as it fluctuates. [ ![Jazmine Betz](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jazmine Betz") JB ](https://learn.g2.com/author/jazmine-betz) by Jazmine Betz [![5 App Design Tips for a Better UI/UX](https://learn.g2crowd.com/hubfs/app-design.jpg "5 App Design Tips for a Better UI/UX")](https://www.g2.com/articles/app-design) [ ### 5 App Design Tips for a Better UI/UX ](https://www.g2.com/articles/app-design) Your app will live and die by its design. [ ![Bridget Poetker](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bridget Poetker") BP ](https://learn.g2.com/author/bridget-poetker) by Bridget Poetker Show More ## Experience Management Software Glossary Terms [![Regression Analysis](https://learn.g2.com/hubfs/G2CM_GI694_Glossary_Article_Images_%5Bregression_analysis%5D-_V1a.png "Regression Analysis")](https://www.g2.com/glossary/regression-analysis-definition) [Regression Analysis](https://www.g2.com/glossary/regression-analysis-definition) Regression analysis displays the relationship between multiple variables. Learn more about its types, benefits, and significance for a business. by Sagar Joshi [![Customer Experience Management](https://learn.g2.com/hubfs/G2CM_GI682_Glossary_Article_Images-%5BCustomer_Experience_Management%5D_V1a.png "Customer Experience Management")](https://www.g2.com/glossary/customer-experience-management-definition) [Customer Experience Management](https://www.g2.com/glossary/customer-experience-management-definition) Customer experience management (CXM) prioritizes personalized experiences at every customer interaction. Learn more about its benefits for businesses. by Holly Landis [![Buyer Persona](https://learn.g2.com/hubfs/G2CM_GI596_Glossary_Article_Images_%5Bbuyer_persona%5D_V1a.png "Buyer Persona")](https://www.g2.com/glossary/buyer-persona-definition) [Buyer Persona](https://www.g2.com/glossary/buyer-persona-definition) Buyer personas are fictional profiles created using customer data to help marketers focus their messaging. Learn about creating and using buyer personas. by Holly Landis [![Social Proof](https://learn.g2.com/hubfs/2CM_GI573_Glossary_Article_Images_%5BSocial_Proof%5D_V1a.png "Social Proof")](https://www.g2.com/glossary/social-proof-definition) [Social Proof](https://www.g2.com/glossary/social-proof-definition) Social proof is a psychological phenomenon in which people are influenced to act based on the actions of others. Learn how social proof impacts marketing. by Holly Landis ## Experience Management Software Discussions 0 Question on: Qualtrics Customer Experience [What is qualtrics CX?](/discussions/what-is-qualtrics-cx) What is qualtrics CX? It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data Answered: Joe Strahl on September 27, 2022 [Your answer](/discussions/what-is-qualtrics-cx/comments/new?remote=true) 0 Question on: SurveyMonkey [What are the paid features on Survey Monkey?](/discussions/what-are-the-paid-features-on-survey-monkey) What are the paid features on Survey Monkey? 1. Depending upon the package one gets increased number of responses 2. Various ways of collecting responses (web link, email collector, social media, text message, embed on website etc) 3. Basic level dashboards 4. Survey Monkey support/help feature 5. More question type options 6. Survey builder with templates Answered: Romeet Vyas on April 9, 2022 [Your answer](/discussions/what-are-the-paid-features-on-survey-monkey/comments/new?remote=true) 0 Question on: Totango [I would like for Totango to be able to send desktop notifications.](/discussions/i-would-like-for-totango-to-be-able-to-send-desktop-notifications) I would like to see desktop notifications for: - account health status changed for account XYZ - renewals status for account XYZ is 123 - upsell opportunities for account XYZ Hi Jon, The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the features are coming directly from here. https://support.totango.com/hc/en-us/community/topics/360001294011-Product-Wishlist Answered: Guy Nirpaz on September 23, 2021 [Your answer](/discussions/i-would-like-for-totango-to-be-able-to-send-desktop-notifications/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/experience-management/resources?discussions_page=28) - [1](/categories/experience-management/resources) - [2](/categories/experience-management/resources?discussions_page=2) - … - [25](/categories/experience-management/resources?discussions_page=25) - [26](/categories/experience-management/resources?discussions_page=26) - [27](/categories/experience-management/resources?discussions_page=27) - [28](/categories/experience-management/resources?discussions_page=28) - 29 - [30](/categories/experience-management/resources?discussions_page=30) - [Next ›Next ›](/categories/experience-management/resources?discussions_page=30) ## Experience Management Software Reports Mid-Market Grid® Report for Experience Management Summer 2026 G2 Report: Grid® Report Grid® Report for Experience Management Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Experience Management Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Experience Management Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Experience Management Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Experience Management Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Experience Management Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Experience Management Spring 2026 G2 Report: Grid® Report Grid® Report for Experience Management Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Experience Management Spring 2026 G2 Report: Momentum Grid® Report