Experience Management Software Resources

Customer satisfaction and dependency, understanding and implementation of user requirements

Dropthought is a real-time experience management platform that helps organizations to understand, manage and improve the experiences of their customers, employees, fans, and other stakeholders. We enable organizations to go from insights to action with our easy-to-use and intuitive platform.

YourCX is a comprehensive research platform whose fundamental goal is to provide solutions for fully understanding customers and employees, as well as the impact of their needs on the business. We focus on supporting organizations in constantly monitoring customer behavior and their evolving needs, translating this information into concrete business results. The YourCX platform is designed to integrate various data sources - from surveys and social media, to digital analytics and retail interactions. This versatility is not accidental, it reflects the obvious building of the YourCX brand and platform as a solution that eliminates the need to use many distributed tools, which solves the problem of data silos and their subsequent proper interpretation.