Digital Adoption Platforms Resources

Hi Helen, Thanks for reaching out. We understand that in-app engagement can be low and disruptive and our customers work the same in the following ways: 1. Leverage Apty Insights to understand the choking points/ friction areas within an application and position Apty help intelligently. The experience delivered by Apty is unique to the users at the same time it is contextual in nature. This helps them keep in-app engagement levels high 2. Apty also offers permalinks that offer a unique experience to users over email, chat, or ticketing systems. Our customers share the permalinks of walkthroughs to their users using any bulk email service. When the end-user clicks on the link, the user is brought back within the application with the walkthroughs starting automatically for them. This has helped our customers solve support queries, get back their churned users, introduce new features over email, and even other use cases. We would be happy to learn more about your use case, Helen, and see how we can be of help. Feel free to reach out to us at info@apty.io. Hope this helps!

We created a separate queue for conversations that have a JIRA ticket attached. That way the conversation is still there but it's not cluttering up our chats with customers on a day-to-day basis.

Hi Christopher I have added a video to the self-help tab. You can do this if you have created the video and have it saved. I use Vimeo. Once you have the video you can go to my content in Whatfix and click on the create button. Here you will see the video link option. Add the text you want to display in the view and then add the video link. I added mine to the self-help widget. Hope this helps! Kathy