Course Authoring Software Resources

iSpring products are delivered electronically and can always be downloaded from the iSpring website. After the payment is processed, you will receive an email that will include license data and a product download link. If you already have an iSpring trial version installed, you can register it with the provided license data.

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Yes, we have a 30 days money back guarantee for iSpring desktop products. You can request a refund if you purchased the product by mistake, or if you are not satisfied with your iSpring product for the following reasons: the product didn’t function as expected or wasn’t compatible with your existing setup, the product was of lesser quality than you expected. If a request is made within 30 days of purchase, you will receive 100% of your money back within a week of approval. This policy applies only to iSpring Lifetime Licenses. iSpring Subscription Plans are not covered by the money back guarantee. No refunds are granted, in whole or in part, for iSpring products purchased by you during iSpring special offers.

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A variety of different types of support resources are available: - structured, short, well produced videos on how to use the tool from basic to more advanced features - to help with the shift from Face to Face to eLearning design, a more comprehensive suite of resources are available (about 3 hours of content) - Chatbot linking to FAQ article repository - Ability for authors to directly contact Elucidat support to further their enquiry/problem/issue - Various thought leadership articles posted on the website including sound research, downloadable templates and resources Additionally there are professional services offerings available and premium services such as the ability to see all company support tickets and receive faster SLA response times.

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