Conversation Intelligence Software Resources

Glossary Terms, Discussions, Topics, and Reports to expand your knowledge on Conversation Intelligence Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions, discussions from users like you, topics to contrast viewpoints, and reports from industry data.

Contents

Conversation Intelligence Software Glossary Terms

Lead Scoring

Lead scoring measures the probability of a company’s leads converting into paying customers. Learn more about the types, benefits, and operating elements.

by Sagar Joshi

Call Recording

What is call recording and why is it important as a software feature? Our G2 guide can help you understand call recording and popular software with call recording features.

by Priya Dey

Conversation Intelligence Software Discussions

Question on: Chorus by ZoomInfo

What tools or software are your customers typically integrating Chorus with?

We integrate with Zoom, but I was hoping to understand other tools that the tool can be used together with.

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Salesforce

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Answered: Riley Mellentine on September 27, 2019

Hi Benjamin Chorus customers integrate Chorus with their CRM, corporate calendar, voice dialer (for SDR cold calling), and video conferencing software (for sales reps, customer success meetings) . You can find the whole list of our integration partners here: https://www.chorus.ai/product/integrations Hope this was helpful.

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Answered: Parth Mukherjee on June 4, 2020

Zoom

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Answered: Nisha Gutterman on December 10, 2019

At Cerego we integrate Chorus.ai with our SalesForce instance. It's a GREAT way to keep the actual prospect or customer conversation tied to the Account/Opportunity. As such, we can hear and see exactly what is happening and over time when there are multiple Chorus calls.

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Answered: Jon-David Hague on June 4, 2020

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Your answer

Question on: Chorus by ZoomInfo

Can I create clips and separate sections or parts of a single recording and break them into two?

I've had a couple of occasions where I have back to back meetings and the chorus recording is all tied into one recording and only allowed to be associated with one opportunity in salesforce for example and I need to be able to separate those.

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Hi Colton Absolutely! All you have to do is click "Share" on the top right of any recording and then drag the start and end markers to the right time to create a snippet. Each snippet is a unique hyperlink that you can share internally (to get help from other teams) or externally (to help drive consensus among key stakeholders). More 'how-to' details here: https://docs.chorus.ai/hc/en-us/articles/360009395314-Guide-Clipping-and-sharing-a-call Hope this helps.

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Answered: Parth Mukherjee on September 4, 2019

Your answer

Question on: Chorus by ZoomInfo

Is there an effective way to download recorded demos?

Currently having trouble downloaded recorded demonstrations that I can send to prospects.

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Yes, you can download the recordings and even snip them to only download and share the parts of the call or meeting you want.

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Answered: Drew Mays on December 17, 2019

Your answer