### Contents

- [**Glossary Terms**](#resources-glossary_terms)
- [**Discussions**](#resources-discussions)

# Call & Contact Center Software Resources

##### Glossary Terms and Discussions to expand your knowledge on Call & Contact Center Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [feature definitions](#resources-glossary_terms) and [discussions](#resources-discussions) from users like you.

[ContentsExpand/Collapse Contents](#)
- [**Glossary Terms**](#resources-glossary_terms)
- [**Discussions**](#resources-discussions)

## Call & Contact Center Software Glossary Terms

[![Speech Analytics](https://learn.g2.com/hubfs/G2CM_GI739_Glossary_Article_Images-%5Bspeech_analytics%5D_V1b.png "Speech Analytics")](https://www.g2.com/glossary/speech-analytics-definition)

[Speech Analytics](https://www.g2.com/glossary/speech-analytics-definition)

Speech analytics uses artificial intelligence tools to gather relevant business information from real customer call data. Learn about types and benefits.

by Holly Landis

[![Call Queuing](https://learn.g2.com/hubfs/G2CM_GI021_Call_queuing_V1a.png "Call Queuing")](https://www.g2.com/glossary/call-queuing)

[Call Queuing](https://www.g2.com/glossary/call-queuing)

Call queuing is the process of putting inbound calls on hold or in a queue when all contact center agents are busy helping other customers. Learn more about its benefits and best practices that can empower businesses to effectively support their customers.

by Sagar Joshi

## Call & Contact Center Software Discussions

0

Question on: Vonage Contact Center (formerly NewVoiceMedia)
[What is Vonage VCC?](/discussions/what-is-vonage-vcc)

What is Vonage VCC?

Through a series of acquistions Vonage CC is essentially their improoved version of NewVoice Media. Strong Salesforce integration with some newer AI functionality weaved in. Great product for any Salesforce shop.

Answered: Travis Williams on July 11, 2022

[Your answer](/discussions/what-is-vonage-vcc/comments/new?remote=true)

0

Question on: CloudCall
[What is CloudCall communicator?](/discussions/what-is-cloudcall-communicator)

What is CloudCall communicator?

The CloudCall Communicator. The only bit of software you need to receive, make and transfer your calls, ideal for fast moving businesses that need a quick and cost-effective solution. Once Communicator is installed, all you need is your headset and you are ready to go!

Answered: Robyn Hunt on October 3, 2022

[Your answer](/discussions/what-is-cloudcall-communicator/comments/new?remote=true)

0

Question on: Genesys Multicloud CX
[What does Genesys software do?](/discussions/genesys-multicloud-cx-what-does-genesys-software-do)

What does Genesys software do?

The Genesys Multicloud CX™ is the contact center solution of choice for leading global businesses to create one-of-a-kind experiences as distinct as their brand. Unifying voice and digital channels, self-service, work items, and inbound and outbound interactions through native capabilities and best-in-class integrations. Deployable on any cloud, Genesys Multicloud CX is a future-proof solution that adapts to your unique customer experience (CX) ecosystem. https://www.genesys.com/genesys-multicloud-cx 

Answered: Brendan Dykes on July 7, 2022

[Your answer](/discussions/genesys-multicloud-cx-what-does-genesys-software-do/comments/new?remote=true)

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