Biometric Authentication Software Resources

Authorized IT support staff can sign into a Hitachi ID Password Manager web portal to look up a caller’s profile, authenticate the caller by keying in answers to security questions and reset one or more passwords or clear an intruder lockout. A ticket can be automatically submitted to the help desk incident management system. The help desk analyst does not require any privileges on the affected directories, systems or applications. Read more here: https://hitachi-id.com

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A VPN connection is required to enable the user’s PC to re-authenticate to the domain after a successful password reset, to cause the user’s locally cached password to be updated. To do this, a VPN connection to a subnet that contains a domain controller and ability to reach the Hitachi ID Password Manager web service (i.e., HTTPS on port 443) are required. These sessions are normally short lived (typically far less than 5 minutes). A shared account and password used in the client software MSI installer, but where the account can only access the above network resources and is time-limited is typically used. https://hitachi-id.com

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It is only required if off-site users are intended to be able to reset forgotten, locally cached passwords. To accomplish this, after a successful password reset, their PC has to be made to reauthenticate to the domain with the new password, which requires a VPN connection. Read more here: https://hitachi-id.com

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