# Can I reset a password for a caller?



##### Post Metadata
- Posted at: over 6 years ago
- Net upvotes: 1


## Comments
### Comment 1

Authorized IT support staff can sign into a Hitachi ID Password Manager web portal to look up a caller’s profile, authenticate the caller by keying in answers to security questions and reset one or more passwords or clear an intruder lockout. A ticket can be automatically submitted to the help desk incident management system. The help desk analyst does not require any privileges on the affected directories, systems or applications. Read more here: https://hitachi-id.com

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Web Designer




## Related Product
[Bravura Pass](https://www.g2.com/products/bravura-pass/reviews)

## Related Category
[Password Managers](https://www.g2.com/categories/password-managers)

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