![Srikanth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srikanth M.") SM Srikanth M. Managing Partner Small-Business (50 or fewer emp.) 1/29/2024 More Options - "Overpriced software that has horrible support, deceptive sales team" 0/5 What do you like best about GTM Workspace - Powered by ZoomInfo? On the face of it, seems like it has the contact info for my prospects. Seems like a robust system but I have not had a chance to even use the full functionality so I haven't seen it working yet. On paper, looks like their package is pretty comprehensive. Review collected by and hosted on G2.com. What do you dislike about GTM Workspace - Powered by ZoomInfo? They are charging $13,000 but their product does not work properly and their support model falls way short of what was sold to me. They have a dialer but the numbers they provide show up as spam when I call someone. When I ask them to fix it, they provide a list of about 12 different websites and 1-800 numbers that I have to call myself to get their numbers whitelisted. I spent about 8 hours on this and it still doesn't work. Their sales rep promised me that the whole system would be "fully setup" the day after I signed the package and that their team would import the sequences. But its basically a self-service model using a klunky UI, where I have to invest another 20-30 hours to watch webinars and work with an offline support team to set it up. I get bounced emails and when I email them asking them to fix these, they don't do it properly. I'm forced to exchange dozens of emails with them and they still haven't fixed some of the contacts I flagged for them two months ago. Stay away from Zoominfo. This is one of the most frustrating experiences my company has had (and I, personally have had) using a B2B product, especially at this price range. I'd recommend Apollo instead, which is cheaper and works much better. Any other suggestions for tools that do a better job than Zoominfo? Review collected by and hosted on G2.com. What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you? I was hoping to use it to send emails and call prospects. Its been three months and I've invested 60 hours already but am nowhere close. Review collected by and hosted on G2.com. Show More Response from Caitlin Coen of GTM Workspace - Powered by ZoomInfo [Editedit](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-9165261/official_response/edit) Hi There, Caitlin here, from ZoomInfo's Product team. I am sincerely sorry for the frustration you've experienced with our support and onboarding teams. If you would be willing to reach out to me directly (caitlin.coen@zoominfo.com), I can ensure that these challenges are resolved and you receive the necessary assistance and support to maximize your experience and success with our products. I look forward to hearing from you, Caitlin Rating Updated (4/4/2024) Current UserValidated ReviewerSource: Organic See what 8880 reviewers think of GTM Workspace - Powered by ZoomInfo 4.5 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)