Srikanth M.
SM
Managing Partner
Small-Business (50 or fewer emp.)
"Overpriced software that has horrible support, deceptive sales team"
0/5
What do you like best about GTM Workspace - Powered by ZoomInfo?

On the face of it, seems like it has the contact info for my prospects.<br><br>Seems like a robust system but I have not had a chance to even use the full functionality so I haven't seen it working yet.<br><br>On paper, looks like their package is pretty comprehensive. Review collected by and hosted on G2.com.

What do you dislike about GTM Workspace - Powered by ZoomInfo?

They are charging $13,000 but their product does not work properly and their support model falls way short of what was sold to me.<br><br>They have a dialer but the numbers they provide show up as spam when I call someone. When I ask them to fix it, they provide a list of about 12 different websites and 1-800 numbers that I have to call myself to get their numbers whitelisted. I spent about 8 hours on this and it still doesn't work.<br><br>Their sales rep promised me that the whole system would be "fully setup" the day after I signed the package and that their team would import the sequences. But its basically a self-service model using a klunky UI, where I have to invest another 20-30 hours to watch webinars and work with an offline support team to set it up.<br><br>I get bounced emails and when I email them asking them to fix these, they don't do it properly. I'm forced to exchange dozens of emails with them and they still haven't fixed some of the contacts I flagged for them two months ago.<br><br>Stay away from Zoominfo. This is one of the most frustrating experiences my company has had (and I, personally have had) using a B2B product, especially at this price range. I'd recommend Apollo instead, which is cheaper and works much better.<br><br>Any other suggestions for tools that do a better job than Zoominfo? Review collected by and hosted on G2.com.

Response from Caitlin Coen of GTM Workspace - Powered by ZoomInfo

Hi There,

Caitlin here, from ZoomInfo's Product team. I am sincerely sorry for the frustration you've experienced with our support and onboarding teams. If you would be willing to reach out to me directly (caitlin.coen@zoominfo.com), I can ensure that these challenges are resolved and you receive the necessary assistance and support to maximize your experience and success with our products.

I look forward to hearing from you,

Caitlin

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