MD Mateusz D. Customer Success Support Specialist Small-Business (50 or fewer emp.) 1/5/2022 More Options - - [Respond as Zoho Desk](https://www.g2.com/survey_responses/zoho-desk-review-5250615/official_response/new) "A very cool tool for handling requests!" 5/5 What do you like best about Zoho Desk? A very clear ticket handling structure. A wide possibility of adding macros and email templates that we send to clients. We have the ability to create our own submission forms. The satisfaction module has really improved our customers' satisfaction. Review collected by and hosted on G2.com. What do you dislike about Zoho Desk? I haven't noticed anything bad yet that I could complain about. The tool allows for a lot, the handling of requests works surprisingly well, so I really have nothing to complain about. Review collected by and hosted on G2.com. Recommendations to others considering Zoho Desk: A lot of helpful advice is contained in the ZOHO HELP Center A lot of helpful advice is contained in the ZOHO HELP Center A lot of helpful advice is contained in the ZOHO HELP Center Review collected by and hosted on G2.com. What problems is Zoho Desk solving and how is that benefiting you? Handling requests has become much simpler thanks to macros and response templates. We can create our own request forms and add articles to the FAQ section, which helps our users. We can edit the messages sent to our users, and we have influence over each one. The web widget allows us to handle requests much more efficiently and pleasantly, both for us agents and for the users who use our application. The reports and satisfaction section helps us monitor our users' satisfaction much better and allows us to influence future satisfaction. Thanks to roles on the platform, we can easily delegate tasks to specific roles. The option to create custom views for individual agents as well as for everyone makes using ZOHO much easier for us every day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated See what 7564 reviewers think of Zoho Desk 4.4 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/zoho-desk/reviews)