![Kevyn G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevyn G.")
KG

Kevyn G.

Cyber Security Engineer

Mid-Market (51-1000 emp.)

1/26/2022

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"Among the best tools for customer support?"

4/5

What do you like best about Zoho Assist?

Zoho is a complete tool for remote assistance.

One of the things I like the most is that it works in sessions. So you can have several sessions at the same time. For both user assistance and service management, this allows for multitasking.

Something simple but very effective is that if we close the screen by mistake, the session does not end, but we can re-enter until we finish the session from the Zoho console. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

Sometimes the interface can be uncomfortable, especially when we see the screen of the remote computer. For example: when we switch between monitors, if one is bigger, the size is not automatically fixed.

The chat can become very uncomfortable because it does not accommodate the text, when the size of the bubble runs out, nothing shortens the word, so sometimes what is written is not understood. Review collected by and hosted on G2.com.

What problems is Zoho Assist solving and how is that benefiting you?

With Zoho Assist, you can solve any problem except for those that require physical access to the computer. For example, the computer does not have an internet connection.

One of the most significant benefits is that it is easy to install. Some people do not have a very technical understanding of software installation; with a few steps, the tool is ready to use. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 693 reviewers think of Zoho Assist

9.3 out of 5 · Verified reviews from real users

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