RM Ryan M. Senior Lead, Incident Management Small-Business (50 or fewer emp.) 10/30/2023 More Options - "It accomplishes most of what we need as an organization, with little fuss and good customization." 4.5/5 What do you like best about Zendesk for Customer Service? The display of information, compartmentalization of support tasks, and configurabitily of the tool are extremely good and relatively easy to work with after an initial introductory period. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? It's less-structured around more "free-wheeling" remote workforces like our own, where we don't utilize shift work but have ways we'd like to organize tickets. I've spoken with Zendesk folks about this so far, and we're aware that this is a unique thing to how we work, but I'd still love to see it be addressed at some point in the future. It generally doesn't affect how I feel about the product. I would LOVE to have the ability to customize the CSAT scoring or email. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? It provides easy-to-use tooling for our global support team to be able to effectively support our customer base without losing track of issues. Review collected by and hosted on G2.com. Show More Response from Zendesk Sam of Zendesk for Customer Service [Editedit](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-8783143/official_response/edit) Thanks for leaving a review, Ryan. We appreciate your kind words and we'll take this learning opportunity to improve our services — to be better! Our goal is focused on how the tool will help customers and how it will shape the future of the business. We'd appreciate it if you could visit our community page: https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk Current UserValidated ReviewerIncentivizedSource: Seller invite See what 6653 reviewers think of Zendesk for Customer Service 8.6 out of 5 · Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/zendesk-for-customer-service/reviews)