![Joseph L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph L.") JL Joseph L. Chief Marketing Officer Small-Business (50 or fewer emp.) 6/24/2023 More Options - - [Respond as Zendesk for Customer Service](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-8251839/official_response/new) "Fantastic! Zendesk is where you need to be for Ticketing." 5/5 What do you like best about Zendesk for Customer Service? feature that I appreciate about ZenDesk is its flexibility and scalability. The platform caters to businesses of all sizes, from startups to large enterprises, and offers various pricing plans to accommodate different needs and budgets. Additionally, ZenDesk integrates seamlessly with other popular business tools and software, such as CRM systems and productivity suites, enhancing workflow efficiency and enabling a holistic view of customer interactions. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? Advanced analytics features, such as customizable dashboards and more advanced reporting metrics, would be beneficial for businesses seeking to gain deeper insights into their customer support operations and performance. Let me know if I'm missing anything however! Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? I needed a professional solution and a reliable company that I could trust. I've needed to go through quite a few 'less-than-ideal' trials to find this one, but it's what I'm recommending to my clients and anyone reading this. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile See what 6654 reviewers think of Zendesk for Customer Service 8.6 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/zendesk-for-customer-service/reviews)