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AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/28/2022

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- [Respond as Zendesk for Customer Service](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-7273359/official_response/new)

"Great CRM so far"

4.5/5

What do you like best about Zendesk for Customer Service?

Flexible and low code. A bunch of triggers and automation are available to admins without involving the engineering team. Keeps all your support interactions nicely organized in one place Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

Can't create a proper nice company signature like you'd have on gmail for example. The is no designated account manager for Support suite - can feel a bit lost especially during set-up Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

Been using different providers for email, chat and phone - now it's all in one place. Easy automation. Good reporting and self-serve options for our customers. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

See what 6657 reviewers think of Zendesk for Customer Service

4.3 out of 5 · Verified reviews from real users

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