Zendesk is a perfect tool, and it's easy to use and configure. You do many changes and configurations without having support. Their document store is excellent. Most of the possible questions are already answered there. Review collected by and hosted on G2.com.

The finance team was not willing to support us. We just wanted to change the subscription model, but it took 18 days because of taking no action, we had to create a new account and configure it. On the other side, our account executive didn't care about it and has provided no support or guidance. The Zendesk experience is strongly connected to having good support. If you are working with good support team and account executive, it affects the tool's success. They are not willing to provide a discount. Their startup program is totally useless. Review collected by and hosted on G2.com.