![Ahmet Serdar A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmet Serdar A.") AA Ahmet Serdar A. Software Engineering Manager Small-Business (50 or fewer emp.) 10/11/2022 More Options - - [Respond as Zendesk for Customer Service](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-7195035/official_response/new) "The tool perfect but it's success really depends on the customer support's quaility." 3.5/5 What do you like best about Zendesk for Customer Service? Zendesk is a perfect tool, and it's easy to use and configure. You do many changes and configurations without having support. Their document store is excellent. Most of the possible questions are already answered there. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? The finance team was not willing to support us. We just wanted to change the subscription model, but it took 18 days because of taking no action, we had to create a new account and configure it. On the other side, our account executive didn't care about it and has provided no support or guidance. The Zendesk experience is strongly connected to having good support. If you are working with good support team and account executive, it affects the tool's success. They are not willing to provide a discount. Their startup program is totally useless. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? The tool was built really nice. You can reach your customer via different channels. There are few alternatives to it. Only Freshdesk can do it, but its support was also poor. Having call functionality besides WhatsApp and social media channels are perfect. Review collected by and hosted on G2.com. Show More Rating Updated (11/10/2022) Current UserValidated ReviewerSource: Organic See what 6657 reviewers think of Zendesk for Customer Service 4.3 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/zendesk-for-customer-service/reviews)