G2

Rebecca F.

Customer Care Manager

Small-Business (50 or fewer emp.)

7/13/2022

"Zendesk Support Suite is a complete tool for customer support"

4.5/5

What do you like best about Zendesk for Customer Service?

Zendesk Support Suite is a complete tool for customer support. The integration of the chat and ticketing system is the best thing you can have.

Chat Agents can forward the customer to the next step of assistance in just one click, that's so easy! Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

Very little things: the fact that you can't personalize a lot the email signature (for example with images) the fact people are confused about how to reply, because of the instruction to write above the line: that's kinda confusing for them Review collected by and hosted on G2.com.

Recommendations to others considering Zendesk for Customer Service:

Everything in one space helps you work in an efficient and rapid way Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

We can help people with a complete suite of support center: faqs, live chat, emails, social media and so on!

Is really cool to have everything in one space because it helps you work in an efficient and rapid way Review collected by and hosted on G2.com.