G2

Mimi W.

Director of Customer Experience

Small-Business (50 or fewer emp.)

6/29/2022

"Best of breed support system"

5/5

What do you like best about Zendesk for Customer Service?

Deep configuration options. From automations to triggers, you'll be able to fine-tune your system to suit your needs. This is actually the only system that I've used that I would recommend to someone else. I've tried Freshdesk, Desk.com, Gorgias, etc. Zendesk has the most platform integrations and customization. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

Reporting could be a lot more intuitive. A wizard of some sort would be helpful. A lot of stuff you will have to figure out on your own through trial and error and the help of support. Reporting on tags could be a lot better. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

Without Zendesk, we wouldn't be able to keep our customer inquiries and complaints straight. We have complex quality process since we sell medical devices, and we have configured Zendesk to handle escalations to multiple people and multiple teams so that everyone is in the loop. Review collected by and hosted on G2.com.