![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods")
EC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

6/24/2022

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"Unethical Billing Practices"

0/5

What do you like best about Zendesk for Customer Service?

The Zendesk support team is great but their hands are tied due to some ridiculous accounting practices which game you into having to renew your subscription when you no longer use the solution. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

Unethical billing practices make canceling your subscription very difficult. Account managers don't respond and when you cancel your account they ignore the requests. This almost feels like an intentional practice because all the others vendors we work with do not make canceling an account this difficult. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

None. We are using a different system that we like much better called HubSpot and the support is much better than what ZenDesk provided. Given the challenges of working with ZenDesk, we will not ever recommend or use the solution again. Review collected by and hosted on G2.com.

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4.3 out of 5 · Verified reviews from real users

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