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AE

Verified User in E-Learning

Small-Business (50 or fewer emp.)

7/30/2020

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"Can scale complexity as needed"

4/5

What do you like best about Zendesk for Customer Service?

Love the flexibility of the different rules, such as groups, views, triggers, automations, etc. Also love the ability to turn the different tags on tickets to be turned into analytics. That way, we could see what product areas were associated with the most tickets. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

Biggest challenge was that there was no notification of a rule being broken. We would change 1 rule, accidentally break another, and didn't know until days later. Review collected by and hosted on G2.com.

Recommendations to others considering Zendesk for Customer Service:

Make sure you make the time to administrate before going live. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

Support operations and efficiency. Makes it easy to manage ticket flows and scale up complexity as needed. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

See what 6658 reviewers think of Zendesk for Customer Service

4.3 out of 5 · Verified reviews from real users

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