The helpdesk was ok, nothing special but worked pretty well. Review collected by and hosted on G2.com.

In terms of the tool: It's not intuitive at all, the UI feels like it's from 2005 and is missing a lot of basic functionality in comparison to other tools like Intercom. Team organization is difficult, and if you are a small team and aren't using the chat support function, it can get very messy very quickly.

In terms of customer service: For a company that's in the customer service industry, it was absolutely horrible. We had to send no less than 20 emails to our account manager just to get our account cancelled. We frequently had to follow up 2-3 times before we got a response from them, and their 30 day cancellation window for a MONTHLY subscription makes no sense.

Stay far away from this product unless you want to be trapped in a contract and receive no support whatsoever. Review collected by and hosted on G2.com.