ET
Finance Manager
Information Technology and Services
Mid-Market (51-1000 emp.)
"Fast, Mobile Reimbursement Approvals with Automated Routing"
4.5/5
What do you like best about Zendesk for Employee Service?

Getting a reimbursement approved used to mean physically finding whoever needed to sign off, and half the time they were in back to back meetings so I'd just wait around or forget and try again the next day. Set up an approval workflow so a request routes automatically to the right manager based on amount and department, they get a notification, approve or reject right from their phone if needed, no walking around the office trying to catch someone between calls. My own reimbursement for a conference trip got approved while I was literally still at the airport waiting for my flight home. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

Multi level approvals for bigger amounts got confusing to set up, wanted anything over a certain threshold to need two signoffs instead of one and it took some fiddling with the workflow logic before it actually routed correctly instead of skipping the second approver entirely. Review collected by and hosted on G2.com.

See what 113 reviewers think of Zendesk for Employee Service

4.5 out of 5 · Verified reviews from real users

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