I really like Zendesk because its layout is great.
Furthermore, I like the speed of feedback to customers, in addition to having to improve the organization and make the company more fluid. Review collected by and hosted on G2.com.
What I don't like about Zendesk is its value.
By Brazilian standards, it is relatively expensive and requires a high investment.
Furthermore, sometimes I need to look for a long time for the tool I need to carry out my activities. Review collected by and hosted on G2.com.
Thanks for taking the time to write us your feedback, Rafael. We always strive to provide better value and support to your organization. We’re taking note of this to streamline better experience. It would also be helpful to share this in our Community forums so our Product team can take a look.
https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk