All the answers to my questions are in one place thanks to Zendesk support suite. Answers are easy to find and I love the ZD integration of our company's support suite articles Review collected by and hosted on G2.com.
It was easy to go down the figurative rabbit hole in Zendesk support suite because there are articles and trainings not only for my role (support) but for admins as well. After a couple of training videos I realized these were not applicable to my role. However, it was not a waste of time as this was nice to obtain a high-level view of the platform Review collected by and hosted on G2.com.
We are thrilled to receive your positive feedback, Jacqueline! Your kind words truly warm our hearts — thank you so much! We are delighted that you mentioned our articles and trainings. Rest assured, our team is continuously enhancing our services. Exciting improvements await you in our upcoming updates!