G2

JM

Jessica M.

Marketing Specialist

Mid-Market (51-1000 emp.)

12/28/2017

"User friendly and easy to learn"

4.5/5

What do you like best about Zendesk for Customer Service?

This was so easy to learn and was so helpful for us in answering the multitude of emails we received on a daily basis. Plus, it made it so easy to search based on whatever information we needed to look for like city, name, email, etc. I love that there were 'canned responses' to be able to choose from for streamlining responses to emails. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

Had some glitches but that is to be expected with any software. Review collected by and hosted on G2.com.

Recommendations to others considering Zendesk for Customer Service:

Great software to use for cataloging and answering emails for company support purposes. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

Answering emails from contractors, customers, merchants, etc for support purposes. Review collected by and hosted on G2.com.