![Alex C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex C.")
AC

Alex C.

Senior Customer Support Specialist

Small-Business (50 or fewer emp.)

12/28/2022

"Makes you and your team better!"

4.5/5

What do you like best about Zendesk Contact Center?

I really enjoy that Klaus integrates pretty seamlessly into our HS conversations. The UI is simple and easy to navigate. The ability to customize our scorecards and give ratings based on what our support team values is great, and the feedback scores and comments are invaluable to help our team grow and improve. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Contact Center?

I had a few "glitches" early on where I was randomly kicked out of our group and had to be re-added, or conversations wouldn't display for me. I did contact Klaus customer support and my manager was able to fix the problem, haven't had any further issues since then. Review collected by and hosted on G2.com.

What problems is Zendesk Contact Center solving and how is that benefiting you?

Klaus is helpful in ensuring that myself and our team are going through the correct processes and procedures when helping our customers. It's basically helping us audit one another in a constructive way to make sure that we get better at email communication. Review collected by and hosted on G2.com.

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Rating Updated (1/31/2023)
Current UserValidated ReviewerSource: Organic

See what 308 reviewers think of Zendesk Contact Center

4.5 out of 5 · Verified reviews from real users

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