G2

Rolando F.

IT Support Tech

Small-Business (50 or fewer emp.)

8/31/2026

"Zendesk: Overall great ticketing platform"

4/5

What do you like best about Zendesk Contact Center?

I like how easy it is to use, new users have no issues navigating the platform and are able to learn quickly which facilitates their training. I also love how much storage it has, we have millions of emails dating from almost 10-12 yrs ago, and Zendesk has become our go-to archive whenever we need to dig up really old emails. The value is definitely there for what we’re paying. Without a doubt, Zendesk Contact Center is a quality product that delivers on what it promises. It provides a reliable and consistent communication platform, performs well, and gives us the tools we need to stay connected with our customers. Overall, we feel the pricing is fair considering the quality, reliability, and functionality we receive. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Contact Center?

I wish there were more options in terms of triggers and automations. I also wish there was a way to easily bulk delete certain emails that we dont need from years ago. Review collected by and hosted on G2.com.

What problems is Zendesk Contact Center solving and how is that benefiting you?

Zendesk Contact Center solves the need for a reliable and centralized point of communication between our team and our customers. It allows us to easily reach out to customers and stay connected whenever assistance is needed.

One of the biggest benefits is its reliability. The platform is available 24/7, and we rarely experience service interruptions or downtime. This helps us maintain consistent communication with our customers and ensures that our team can continue providing support without unnecessary disruptions. Review collected by and hosted on G2.com.