![Christos F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christos F.")
CF

Christos F.

Department of network and communication design

Mid-Market (51-1000 emp.)

7/14/2026

"Seamless Omnichannel Communication with Zendesk"

4.5/5

What do you like best about Zendesk Contact Center?

I appreciate the simplicity of Zendesk Contact Center and how it enables a business user to configure all the parameters. I also like the robust functionality in ticketing, which consolidates all customer contact details into one ticket. The voice recording feature and the ability to transcribe the entire recording to text are particularly beneficial. Additionally, I enjoy the capability to generate a summary of the ticket and provide follow-up from any channel the customer prefers. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Contact Center?

I find it challenging to keep up with and implement all the functionalities that Zendesk Contact Center releases frequently. It often feels like running a marathon race with many sprints. I also think there should be a system that checks my configuration and setup, informing me about new functionalities that match my configuration. Furthermore, I wish Zendesk provided presales or expert guidance not just for new customers but also for existing ones to help transform their solutions. Review collected by and hosted on G2.com.

What problems is Zendesk Contact Center solving and how is that benefiting you?

I use Zendesk Contact Center for omnichannel logic, consolidating customer tickets, and managing knowledge bases. It integrates WFM, QA, and AI functionalities, streamlining communication and support. Review collected by and hosted on G2.com.

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4.5 out of 5 · Verified reviews from real users

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