I like how intelligent Zalena is. It knows our services, pricing, SLA, process, and everything in between. It interacts with our customers and prospects the way I would as a business owner, and it hardly drops the ball. It helps me handle calls when I’m away or busy, book, move, and cancel appointments, capture leads, and send reminders. I use it as a chatbot on my website and as an AI agent on my business phone number. It also integrates with my business email, Google Calendar, WhatsApp, Instagram, and Facebook. The agent handles social media inquiries and sends me a quick summary of each interaction with a lead score. Zalena addresses all our requirements, and when something comes up, the team is quick to add a feature or customize it for us. Setup wasn’t difficult and took less than 10–15 minutes. I gave it a 10 and have already recommended it to a bunch of people who are very happy with it. Review collected by and hosted on G2.com.

They don't have an iPhone app yet. Though they promised it will be released in a few weeks. Review collected by and hosted on G2.com.