G2

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

12/16/2025

"YourCX: platform for effectively combining online and offline experiences"

5/5

What do you like best about YourCX?

YourCX is a flexible CX tool that allows for holistic customer experience measurement, going far beyond standard online surveys. Its unlimited configurability allows you to tailor the system to any business process, including measuring experiences in physical locations thanks to integration with location data (e.g., Google Maps). As a European company ensuring 100% compliance with GDPR, it gives us an invaluable sense of legal security and complete confidence in data management. Review collected by and hosted on G2.com.

What do you dislike about YourCX?

Due to the tool's enormous analytical depth and virtually unlimited flexibility and configurability, the learning curve for a new user can be steep at first. YourCX is a powerful platform and it takes time to fully master its advanced integration and interface customization features for all channels—it is not a simple “click and forget” tool. Review collected by and hosted on G2.com.

What problems is YourCX solving and how is that benefiting you?

YourCX solves an important problem: the lack of context between the digital and physical customer experience. Traditional CX tools were unable to effectively combine reviews from Google Maps (e.g., about a specific location or pickup point) with surveys completed online or in an app. YourCX masterfully brings this data together, giving us full insight into the customer journey and how specific physical touchpoints affect overall satisfaction. The benefit is enormous: we immediately identify weak points in the brick-and-mortar network (based on location and reviews), enabling us to respond quickly and optimize the customer experience. This eliminates guesswork and allows us to make decisions based on a complete, connected picture. Review collected by and hosted on G2.com.