Its biggest plus has been the flexibility for various retail jobs. You can use the same engagement for order processing, returns, catalog work, live chat and even seasonal support with your team.<br><br>Their responsiveness is also useful. The team can adapt priorities to when order volumes are high or if more attention is needed on returns, catalog updates or customer enquiries.<br><br>And I like that when questions are not readily answerable by routine tasks, the ones that truly require clarification get back to our team. Review collected by and hosted on G2.com.
Training on the initial product catalog, given the volume of product specific information to realize efficacy, could be further streamlined.<br><br>However, once the team got used to our processes, it was far more entities-friendly the workflow has become. So that really was an onboarding decision, not a problem when continuously running. Review collected by and hosted on G2.com.