--- title: Yelp Guest Manager Reviews meta_title: 'Yelp Guest Manager Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 47 reviews by the users' company size, role or industry to find out how Yelp Guest Manager works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 47 scale: '5' date_modified: '2026-07-12' parent_category: name: Reservation url: https://www.g2.com/categories/reservation --- # Yelp Guest Manager Reviews **Vendor:** Yelp for Business Owners **Category:** [Restaurant Reservations Software](https://www.g2.com/categories/restaurant-reservations) **Average Rating:** 4.2/5.0 **Total Reviews:** 47 ## About Yelp Guest Manager Yelp Guest Manager helps restaurants manage all of their front-of-house operations across the entire dining experience through one fully integrated solution — by bringing together Yelp Waitlist, Reservations, Kiosk, Takeout, Table Management, online brand building and more into one product. Yelp Guest Manager combines Yelp’s high-intent diner network with powerful solutions that simplify and streamline restaurant operations from takeout and delivery orders to dine-in seating. With the new Reserve with Google integration, restaurants can now make their tables available on both Yelp and Google to reach more guests. ## Yelp Guest Manager Reviews ### 1. A grat way to repond to customer feeback **Rating:** 5.0/5.0 stars **Reviewed by:** Marina W. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Yelp Guest Manager?** Makes it easy to reply and edit reviews. **What do you dislike about Yelp Guest Manager?** I haven't found a downside yet. Works well for our business. **What problems is Yelp Guest Manager solving and how is that benefiting you?** We can update our business hours and reply to customers reviews, good or bad. ### 2. Owner **Rating:** 2.5/5.0 stars **Reviewed by:** Sunny C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Yelp Guest Manager?** Monthly is set for a fix number. Much cheaper than OpenTable. **What do you dislike about Yelp Guest Manager?** Not as popular as open table. Not brought load customers. **What problems is Yelp Guest Manager solving and how is that benefiting you?** Not a good customer servers. If they don't know the answer. They just hang up the phone. ### 3. Simple and easy to use. Doesn’t over Complicate **Rating:** 4.0/5.0 stars **Reviewed by:** Tyler A. | FOH Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Yelp Guest Manager?** Its popularity. People are familiar and use it often **What do you dislike about Yelp Guest Manager?** Getting help from or contacting the company was hard **What problems is Yelp Guest Manager solving and how is that benefiting you?** It has a call ahead program that people liked. ### 4. Mediocre platform with inaccuracies **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Yelp Guest Manager?** I like that a platform like Yelp exists. It can be inconvenient to call different restaurants because often, the staff is too busy for phone calls. With Yelp, I can search through menus and availabilities quickly and independently. **What do you dislike about Yelp Guest Manager?** Yelp Reservations can be outdated. The menus are not always updated, so as a customer, I am often surprised to see vastly different menus. Secondly, the wait times for a reservation are not consistent with actual wait times. Wrong wait times are frustrating, mainly when workers have limited lunch hours. I see bigger and smaller parties seated before my guests and me, even though they checked in after me. **What problems is Yelp Guest Manager solving and how is that benefiting you?** The most significant benefit is saving time to place a reservation. The process is seamless and as efficient as competing platforms. Yelp Reservations allows me to scope out places to conduct lunch or dinner meetings, so overall, it is a valuable tool to use. ### 5. Avid Yelp User Review **Rating:** 5.0/5.0 stars **Reviewed by:** Briana W. | Peer Support Specialist - ADAPT , Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Yelp Guest Manager?** I loved how easy it is for me tl find a restaurant and make a table reservation. Also I love that it's international. **What do you dislike about Yelp Guest Manager?** Honestly, I just wish that more people and more places used the tool because it would make it so much easier. **Recommendations to others considering Yelp Guest Manager:** Use it. **What problems is Yelp Guest Manager solving and how is that benefiting you?** It cuts out the middle man of making reservations. I don't have to call and wait for a host, I can just make the reservation and show up. ### 6. Reservations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Yelp Guest Manager?** I like that Yelp has integrated reservations for some restaurants. Super easy to use and much better than calling or just showing up. **What do you dislike about Yelp Guest Manager?** I dislike that there are only a few restaurants that allow for Yelp reservations. **Recommendations to others considering Yelp Guest Manager:** Use this service if the restaurant you want to go to offers it. **What problems is Yelp Guest Manager solving and how is that benefiting you?** I use Yelp Reservations to reserve times at restaurants online. We use this while traveling fo work and intown. ### 7. Love Yelp **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2020 **What do you like best about Yelp Guest Manager?** I use Yelp for making reading/ writing reviews and reservations.. so easy to use **What do you dislike about Yelp Guest Manager?** I personally haven’t had any issues when using it **Recommendations to others considering Yelp Guest Manager:** N/A **What problems is Yelp Guest Manager solving and how is that benefiting you?** Makes it so easy, fast and convenient! Specially if I don’t have time to actually call the restaurant to make and check reservations! ### 8. Busy Restaurant **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie B. | General Manager **Reviewed Date:** February 17, 2021 **What do you like best about Yelp Guest Manager?** Works call ahead walk in and reservations into the active wait **What do you dislike about Yelp Guest Manager?** We are so high volume it stops predicting the wait accurately **What problems is Yelp Guest Manager solving and how is that benefiting you?** Helps managing the wait ### 9. Helpful App, Needs Minor Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Jayelynn W. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Yelp Guest Manager?** It's easy to use and train staff on. The biggest time constraint is creating your layout; once you're past that then it's smooth sailing. We didn't use the guest side of the app where they can put themselves on the list prior to their arrival. Once guests arrived at the brewery, we would add them onto the list, they'd receive a text message that they were added, and another when their table was ready. **What do you dislike about Yelp Guest Manager?** If reception was spotty, folks wouldn't receive the text messages. To help alleviate this, we would add notes in with the phone number with their name, description, etc. That way would do a quick lap around the waiting area in case they didn't receive the text. Also, a fellow taproom had issues with two hostess stands. Customer Support wasn't the greatest in trying to customize responses. For example, if a guests wanted to sit on the dog friendly patio, they wanted to send a text letting guests know to head to the patio hostess stand and then other to say the front. We eventually got it figured out, but it would have gone more smoothly if Customer Support had been more responsible. **Recommendations to others considering Yelp Guest Manager:** It's a great way to keep your wait times and host staff organized. If you use the guest feature where they can put themselves on the wait list, it gives guests the power to decide if they want to wait that long or go someplace else. It made a huge difference, not only in the flow of the Taproom, but also with guest expectations. **What problems is Yelp Guest Manager solving and how is that benefiting you?** When the text messaging works, it helps not only keep us more organized, but allows the hosts to be more proactive, helpful to guests, and help clear tables when needed. ### 10. Make Restaurant Reservations Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Julie R. | Communications Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2019 **What do you like best about Yelp Guest Manager?** You can search for a restaurant using a variety of filters: location, price, type of food, etc. They even show photos, reviews and a location map. **What do you dislike about Yelp Guest Manager?** I like everything about this service. It's very easy to use and provides detailed information. **Recommendations to others considering Yelp Guest Manager:** Use this service! Make reservations with confidence that you've chosen the right place. **What problems is Yelp Guest Manager solving and how is that benefiting you?** Sometimes you need to schedule a lunch meeting with a new or potential client in another city that you're not very familiar with. Yelp Reservations gives you all of the information to make a good choice when choosing a restaurant for those meetings. ## Yelp Guest Manager Discussions - [What is Yelp Guest Manager used for?](https://www.g2.com/discussions/what-is-yelp-guest-manager-used-for) - [What services does yelp provide?](https://www.g2.com/discussions/what-services-does-yelp-provide) - [How do you check your reservations on Yelp?](https://www.g2.com/discussions/how-do-you-check-your-reservations-on-yelp) - [How do you make reservations on Yelp?](https://www.g2.com/discussions/how-do-you-make-reservations-on-yelp) - [View Yelp Guest Manager pricing details and edition comparison](https://www.g2.com/products/yelp-guest-manager/reviews/yelp-guest-manager-review-510719?section=pricing&secure%5Bexpires_at%5D=2026-07-21+04%3A23%3A46+-0500&secure%5Bsession_id%5D=637aae46-7038-46a7-af4a-a62707621298&secure%5Btoken%5D=99f3961ebe4429e302f8a268f44bed8d82011d8ddd69c5b9e896351b9cfd7683&format=llm_user) ## Yelp Guest Manager Features **Agentic AI - Restaurant Reservations** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction ## Top Yelp Guest Manager Alternatives - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - 4.4/5.0 (281 reviews) - [SevenRooms](https://www.g2.com/products/sevenrooms/reviews) - 4.7/5.0 (75 reviews) - [ResyOS](https://www.g2.com/products/resyos/reviews) - 4.1/5.0 (7 reviews)