G2

Neli M.

Senior HR Operations Manager

Human Resources

Mid-Market (51-1000 emp.)

11/4/2026

"Rock-Solid WebRTC Connectivity That Just Works"

4.5/5

What do you like best about Xirsys?

What I value most about Xirsys is that it solves a problem I didn't even know HR operations had until we started running remote onboarding sessions for clients in Alberta and BC.

Our firm handles end-to-end HR outsourcing, and a big chunk of that is conducting remote onboarding and exit interviews for mid-market manufacturing and retail clients scattered across provinces. We kept running into connection failures—candidates on mobile networks, employees behind restrictive corporate firewalls, or people joining from rural areas with spotty internet. The video would freeze, audio would drop, and my team would spend twenty minutes troubleshooting instead of actually talking to the person. That's a terrible first impression for a new hire.

Xirsys provides the underlying STUN/TURN infrastructure that makes those WebRTC connections actually hold up across messy real-world networks . What I appreciate is the API-first approach—my IT partners integrated the credential system into our existing scheduling workflow without ripping out anything. A concrete example: last quarter we ran exit interviews for a manufacturing client in rural Alberta, and several participants were joining from locked-down corporate devices. Before Xirsys, those sessions would have been a coin flip. Instead, the relay fallback kicked in automatically, and we completed every interview without a single dropped call. The audit trail from the channel usage reports also helped when the client's compliance team asked how we protected PIPEDA-sensitive conversation data during transit.

The pricing model makes sense for a 51-200 person firm like ours. Direct peer traffic stays free, and we only pay for bandwidth when the network genuinely forces a relay . That's not a sales pitch—it's just how it's structured, and it means our monthly spend doesn't spiral when a client has a bad network week.

It's not a flashy platform. Nobody outside IT ever notices it's running. But for an HR ops manager who just needs onboarding calls to work the first time, every time, that invisibility is exactly the point. Review collected by and hosted on G2.com.

What do you dislike about Xirsys?

My biggest gripe with Xirsys comes down to the administrative overhead when managing access across multiple client environments. We run highly segmented onboarding and exit interview workflows for distinct manufacturing and retail partners in Ontario and Alberta. Because our HR coordinators rotate frequently between these accounts, I need to provision and revoke credentials constantly to maintain PIPEDA compliance.

The platform’s dashboard lacks robust native support for bulk identity management. Last month, I had to manually update permissions for fourteen different temporary HR contractors who were transitioning off a specific retail client's project. Instead of a streamlined SCIM integration or a straightforward CSV upload tool, I had to click through each individual profile to adjust their specific channel and region access. It was tedious, error-prone, and frankly, a waste of my team’s time. We eventually had to loop in our internal IT partners just to build a custom script using the management API, which shouldn't be necessary for a routine offboarding task.

Furthermore, the documentation surrounding regional edge node selection feels remarkably sparse. When we were setting up a new remote onboarding pipeline for a client with staff spread between urban Toronto and rural parts of Alberta, I wanted to ensure we were routing traffic through the most optimal data centers to prevent latency. The technical guides gave me a very superficial overview but didn't provide the deep-dive metrics I needed to make an informed architectural choice. I ended up relying on trial and error during live test calls to figure out which regional configurations actually performed best for our specific geography.

Finally, the reporting interface, while functional for basic bandwidth tracking, is incredibly rigid. I often need to extract telemetry data to prove to a client's compliance officer that we maintained secure, localized routing for sensitive HR discussions. The standard export options don't allow for custom date ranges or specific data filtering. I usually have to pull the raw data and spend time reformatting it in Excel before I can even present it.

None of these are dealbreakers—the underlying relay infrastructure is rock solid, which is why we stay. But the administrative friction and shallow technical documentation definitely create unnecessary speed bumps for an HR operations team that just wants to keep things moving. Review collected by and hosted on G2.com.

What problems is Xirsys solving and how is that benefiting you?

The fundamental challenge Xirsys addresses for our HR outsourcing firm is the sheer unpredictability of network conditions when conducting remote onboarding and exit interviews. We can't control whether a new hire in rural Alberta is using a decade-old router or if a departing employee in Toronto is stuck behind a rigid corporate firewall. Before integrating their infrastructure, our video calls were a constant source of friction, often derailing sensitive conversations.

Xirsys eliminates that connectivity lottery by providing reliable WebRTC relay services. A specific instance that perfectly illustrates this benefit occurred during a recent restructuring project for a manufacturing client. We needed to conduct confidential exit interviews with several plant supervisors scattered across different provinces. Half of these individuals were joining from personal mobile devices on cellular networks, while others were using company-issued laptops with aggressive security protocols. The platform's automatic fallback to TURN servers ensured every single session remained stable and uninterrupted. This allowed my team to focus entirely on the emotional and legal nuances of the discussions, rather than troubleshooting frozen screens.

Furthermore, the architecture directly supports our strict adherence to Canadian privacy regulations. Because we are handling highly confidential employee grievances and severance details, data routing is paramount. The ability to force traffic through specific geographic regions means we can guarantee that sensitive audio and video streams never leave Canadian borders. This localized routing capability has been a massive asset when demonstrating PIPEDA compliance to our retail and finance clients during audits.

Ultimately, this technology transforms a massive operational headache into a non-issue. By outsourcing the complex signaling and relay management, my HR coordinators no longer waste hours acting as makeshift IT support. We've seen a measurable drop in dropped calls and rescheduled meetings, which directly improves our client satisfaction scores. It provides a secure, dependable backbone that allows us to deliver seamless, professional human interactions regardless of where the participant is located or what device they are using. Review collected by and hosted on G2.com.