I've worked with Wrapbook since their launch in 2019 and I've never collaborated with a more dedicated team. They prioritize client feedback at such a high level that they're constantly rolling out new improvements to the software to accommodate the highly specific needs of their clients (me included).
For the past five years, every issue I've ever raised has been improved upon, any tools I don't know how to use are demonstrated to me in quick person to person video calls, and I benefit from the feedback of others because Wrapbook improves upon things I didn't even know I needed until they offered it.
Our company now uses Wrapbook for every project. Our employees are absolutely enthused to be done with physical onboarding paperwork and have a dedicated online profile they can reuse across multiple companies. It's saved our project management teams an average of 2-3 days of work per project, and Wrapbook has formatted their reporting features to accommodate multiple budgeting and archival systems to make sure the data appears exactly how we need it to.
Wrapbook makes it easy to use, easy to learn, and easy to stick with because I know if there's ever an issue, they'll work with me to find a solution within the timeline of my project so I can continue to use their services no matter how project demands change. Review collected by and hosted on G2.com.
Because they are growing so quickly and expanding so many services, sometimes a question is asked and it takes them some time to figure it out. Especially in our industry, there are so many different procedures regarding Workers' Comp, industry standards, Union rules, etc that are unique and may appear in a new way with a new challenge on any given project. Because they are a newer company and not as massive as some of the other options, they may not have encountered some of the road blocks before and need time on their end to do research and figure it out. But, while doing so, they have always come through, given me the correct information, and I never have a delay when asking a similar question again. They learn quick and know how to archive that knowledge for future use! Review collected by and hosted on G2.com.