I like that WorksBuddy helps manage customer support efficiently by keeping track of conversations and requests in one place. The LIO agent is especially helpful for handling customer queries quickly and dealing with routine conversations, which makes the support process more efficient. Also, I find it easy to manage conversations and keep everything organized. It fits well with our existing tools, saving time and making day-to-day support work more manageable. The initial setup was straightforward, making it easy to understand the workflow and start using WorksBuddy. Review collected by and hosted on G2.com.

The LIO agent works well for routine queries, but I think it could be improved in handling more complex or unusual customer questions. Sometimes it may need more context or human intervention to give the right response. Better handling of these edge cases would make the experience even better. Review collected by and hosted on G2.com.