G2

Randy B.

Owner

Information Technology and Services

Small-Business (50 or fewer emp.)

2/28/2018

"Excellent all in one CRM and more "

5/5

What do you like best about WORKetc?

I have three favorite areas of Worketc. First, it is an excellent CRM database which lets us keep track of our customer info. We can drill down to a customer record and see all of their tickets, invoices, etc in one place. Second we love worketc for the support tickets. Attached to customer records we keep track of all support requests with these. Thirdly, we love worketc for the billing. We can keep track of time our techs spend right inside of worketc, attached to the ticket. When its time to bill, its jsut click a couple of buttons and boom... customer billed! Review collected by and hosted on G2.com.

What do you dislike about WORKetc?

I wish there was an automatic way for tickets to enforce and remind techs and supervisors of compliance with Service Level Agreements, or even just auto reminders of tickets that are outstanding. Review collected by and hosted on G2.com.

Recommendations to others considering WORKetc:

take advantage if their awesome customer service to get you all set up. Review collected by and hosted on G2.com.

What problems is WORKetc solving and how is that benefiting you?

Just keeping all of the info together (see above) lets us provide better customer service AND save time and money. 2 techs can do the work of 3, easy. Review collected by and hosted on G2.com.