G2

German S.

Soporte técnico

Small-Business (50 or fewer emp.)

11/9/2019

"WonderDesk has a modern support center with fast and optimized interface design"

4.5/5

What do you like best about WonderDesk?

WonderDesk is a really complete platform for the technical support of each client. I consider the ticket system of this software to be reliable and fast. One of the features that I like the most is that WonderDesk has an email delivery service that allows you to send requests when our agents are not online. I also like your browser notification system when there is a pending ticket. Review collected by and hosted on G2.com.

What do you dislike about WonderDesk?

The website sometimes has 404 errors, which indicates the host is not able to communicate with the server. I also consider the few support center customization options a negative impact. Review collected by and hosted on G2.com.

Recommendations to others considering WonderDesk:

This software will greatly benefit your support center, creating a close relationship with your customers and also allowing you to gather information about its effectiveness in solving incidents. I recommend it. Review collected by and hosted on G2.com.

What problems is WonderDesk solving and how is that benefiting you?

WonderDesk is used by the company where I work as a knowledge base about the frequent problems that the applications we develop may have. With this software we were able to automate our email service, which has been an advantage since the incidents are sent directly to the department in charge. Review collected by and hosted on G2.com.