The flat subscription is what made the business case work for us. Before this, we were paying per minute for a transcription service, and the bill kept climbing each month as we recorded more calls. With WhisperAI, the cost is predictable, so I’m not stuck explaining a variable line item to finance every quarter. That predictability matters more to me than whether the per-minute rate is lower. Review collected by and hosted on G2.com.

The unlimited plan’s fair-use policy isn’t clearly defined. The pricing page says it’s unlimited, and the terms mention fair use, but there’s no clear guidance on what level of usage would trigger a conversation or any follow-up about it. For a procurement decision, I’d much rather understand the threshold before signing than find out after the fact. Review collected by and hosted on G2.com.