![Bree N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bree N.")
BN

Bree N.

Hr Manager

Mid-Market (51-1000 emp.)

4/3/2025

"Streamlined Scheduling with Seamless Payroll Integration"

4/5

What do you like best about When I Work?

I find When I Work to be very user-friendly for both management and employees. It's easy to export hours for payroll into Gusto, which saves us a lot of time and greatly reduces the risk of human errors. Managing it on both the computer and the mobile app is straightforward. The interface is so intuitive that we rarely have to troubleshoot with our employees. They can do what they need to do, management can access what they need, and HR can see everything they need to keep payroll moving smoothly and on time. I also appreciate that the setup process has only gotten better and easier to manage over time. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

It would be really lovely if there were a way to see availability for all employees at once so scheduling could be a little more seamless. This is a frustration that our managers have dealt with a lot. Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

I use When I Work for scheduling and time tracking, which integrates with Gusto for accurate payroll. It's user-friendly, saves time by exporting hours directly, and reduces human errors. Management and HR find it easy to use, keeping everything smooth and on time. Review collected by and hosted on G2.com.

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Response from Dawn C of When I Work

[Editedit](https://www.g2.com/survey_responses/when-i-work-review-11014132/official_response/edit)

Hi Bree,

Dawn here from When I Work. Thank you so much for taking the time to leave such a thoughtful review!

We truly appreciate your feedback about the When I Work app. We're committed to enhancing our platform to better support state-specific rules—like those in California—and to improving our integration with Gusto for a more seamless experience.

When you have a moment, could you please submit a ticket to our Customer Care Team using the following link? https://help.wheniwork.com/submit-a-ticket/

We’d love to learn more about the features you'd like to see and how we can better support you.

Speak soon,

Dawn

Rating Updated (5/19/2026)
Current UserValidated ReviewerIncentivizedSource: Seller invite

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4.4 out of 5 · Verified reviews from real users

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