--- title: Whatfix Reviews meta_title: 'Whatfix Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 549 reviews by the users' company size, role or industry to find out how Whatfix works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 549 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Whatfix Reviews **Vendor:** Whatfix **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.5/5.0 **Total Reviews:** 549 ## About Whatfix Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization, driving business outcomes from enterprise software. ## Whatfix Pros & Cons **What users like:** - Users highlight the **ease of use** of Whatfix, making content creation simple without needing coding skills. (75 reviews) - Users commend the **attentive and timely customer support** from Whatfix, enhancing their overall experience and satisfaction. (58 reviews) - Users value the **user-friendly navigation** of Whatfix, enhancing their understanding and minimizing reliance on training documents. (54 reviews) - Users value Whatfix's **intuitive no-code authoring** , enabling flexible content creation while keeping support relevant and timely. (48 reviews) - Users value the **ease of implementation and excellent support** from Whatfix, enhancing overall training and communication efficiency. (48 reviews) - Users find the **training support** from Whatfix exceptional, enhancing the onboarding experience for new platform users. (40 reviews) - Simple (31 reviews) - Intuitive (29 reviews) - Guidance (24 reviews) - Value (24 reviews) **What users dislike:** - Users find the **learning curve** steep for Whatfix, requiring time and support for initial setup and customization. (26 reviews) - Users face **clunky maintenance** of content libraries, limited analytics views, and missing B2B functionalities with Whatfix. (18 reviews) - Users find the **setup and maintenance time-consuming** , especially with large content libraries and frequent updates. (18 reviews) - Users find the **initial setup and navigation complexity** of Whatfix challenging, especially for first-time users. (16 reviews) - Users find a **lack of guidance** for advanced workflows, complicating the use of Whatfix for power users. (16 reviews) - Users find the **steep learning curve** of Whatfix challenging, requiring significant time and IT support for effective use. (15 reviews) - Implementation Difficulties (13 reviews) - Limited Customization (13 reviews) - Users find the **flow management frustrating** due to its non-intuitive nature and frequent technical challenges. (12 reviews) - Confusing Usability (11 reviews) ## Whatfix Reviews ### 1. Review from leading financial institution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Whatfix?** The working relationship I have with the expert team members. They bring technical ability and strategic, user-centric focus. **What do you dislike about Whatfix?** No formal process for introducing new available features or when some features/changes are pushed. **What problems is Whatfix solving and how is that benefiting you?** Providing contextualized, in-product help for digital services. **Official Response from Gayatri Karthy:** > We're glad to hear that you appreciate the expertise and user-centric focus of our team members. We strive to provide the best support for our customers. ### 2. It is most amazing experience with Whatfix, it is wonderful solution for DAP **Rating:** 5.0/5.0 stars **Reviewed by:** Sughapriya S. | IT Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2022 **What do you like best about Whatfix?** Whatfix LMS Portal with new courses each time, my favorite course is solution specialist, and I have learned how to debug the code, learned about whatfix AC code **What do you dislike about Whatfix?** I like all features in whatfix, as each feature are unique and provide new uses cases and, whatfix features are more customized and unique and satisfy the users **What problems is Whatfix solving and how is that benefiting you?** Training effort for new application has resolved by whatifx by guided walkthrough with embedded training videos. It has provided excellent in-app training solution **Official Response from Pratheek G:** > Hello Sughapriya, Thank you so much for the 5-star rating! We're happy to know that you find our courses within the LMS portal really helpful. We're glad we could help you learn and understand the Whatfix product better. Thank you once again for your positive review! ### 3. Wonderful Whatfix **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Whatfix?** The Whatfix team is professional, responsive and fun to work with. The software is intuitive and has made a dramatic improvement to our systems training. **What do you dislike about Whatfix?** I don't have any dislikes at this time. The Whatfix team and tool is wonderful. **What problems is Whatfix solving and how is that benefiting you?** Whatfix has streamlined training content development and maintanance enabling us to stay at pace with our agile interation schedule. It has made User onboarding more efficient and effective. **Official Response from Ashish Ninan:** > Hello, Thank you so much for the 5-star rating! We always aspire to not just provide a great product but also an excellent service and so it feels superb to hear from you that we are delivering on both of them. Regards, Ashish ### 4. Whatfix is a tool for ensure correct managing of process flows **Rating:** 4.0/5.0 stars **Reviewed by:** Marianne T. | Senior Financial Controller **Reviewed Date:** August 30, 2022 **What do you like best about Whatfix?** What fix is easy to implement and useful for employees that need to complete a flow when they do not know all the steps **What do you dislike about Whatfix?** Whatfix can give good guidance, but it is important to guide only on processes/steps that are most needed by users. **What problems is Whatfix solving and how is that benefiting you?** Whatfix can give Smart-tips and good guidance in process flows just where the user needs a recommendation. **Official Response from Ashish Ninan:** > Hi Marianne, Thank you so much for your review! We're always happy to help you and your team learn and climb the ladder through Whatfix. We hope to continue to hear feedback from you in the future, so we can continue to shape our solutions to be the best in the market for our customers. ### 5. Great product and responsive support team. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Whatfix?** The capability to produce really unique content, how flows can be created across multiple pages, the ability to add multiple types of media, and the helpful support team who are always there right away when you need something. **What do you dislike about Whatfix?** A lot of cool features require some background coding (which will be done by the support team quite quickly if you ask), and occasionally it didn't work properly on our site, such as tooltips not attaching to the page correctly. Some minor things that are constantly being improved. **What problems is Whatfix solving and how is that benefiting you?** Whatfix has helped lessen support queries and increased customer engagement. We can use pop-ups to inform users if an element of the site is down and to keep customers up to date with recent updates. **Official Response from Ashish Ninan:** > Hi there, Thank you so much for your review! We're always happy to help you and your team learn and climb the ladder through Whatfix. While we have taken your suggestions and will work on ensuring you always experience a seamless process in the future, we love that you love the product and customer support. We hope to continue to hear feedback from you in the future, so we can continue to shape our solutions to be the best in the market for our customers. ### 6. Good for user adoption **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Whatfix?** Can see the edit/content flow live before publish and easy to use editor. Also the user analytics and statistics are useful to understand the adoption better. **What do you dislike about Whatfix?** Can improve the formatting options like font types, background adjustments etc. **What problems is Whatfix solving and how is that benefiting you?** Instead of separate user manual or document, the user can use the flow to understand how the application works and it is embedded on it. **Official Response from Ashish Ninan:** > Hi There, Thank you for taking the time and reviewing us. We are happy to hear that Whatfix Editor has been easy to use, along with product analytics. We have also noted your suggestions and have incorporated them in our roadmap. Thank you once again. Best, Ashish ### 7. Whatfix is a valuable tool and a great partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Whatfix?** Whatfix ia very intuative tool that helps in the creation of self-help guides and tutorials. It has made it easy to launch new features and services, and to reduce to amount of emails and calls coming to our client service teams. **What do you dislike about Whatfix?** It would be great if we could encourage more of our customers to give the Whatfix self-help tool a try instead of immediately reaching out for help. **What problems is Whatfix solving and how is that benefiting you?** We have been able to improve with training and onboarding to clients, while being able to reduce emails and phone calls to our support teams for minor questions or for request for re-training. **Official Response from Saksham Agarwal:** > Hi there, Thank you so much for the review. We really appreciate you taking the time to share your feedback and being so open with us. We’re glad your team loved the various features of Whatfix and had a pleasant experience. It's something we've worked hard on and we're pleased our efforts resonated with you. Thanks again for leaving a 5-Star review! Best, Saksham ### 8. Wonderful tool for employee support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Whatfix?** Whatfix was very easy to implement and launch for our staff. It gives us the ability to provide support to our employees directly in the system where they are working. The Whatfix Professional Services Team was great to work with during implementation. **What do you dislike about Whatfix?** Nothing so far. The tool is easy to implement and administer. Service teams are very responsive. **What problems is Whatfix solving and how is that benefiting you?** Whatfix is supporting us as we complete multiple system integrations with our ATS. It allows our employees to get click-by-click guidance and immediate assistance within the ATS with just a keyword search. **Official Response from Ashish Ninan:** > Hi there, Thank you so much for your 5 star review! We're always happy to help you and your team learn and climb the ladder through Whatfix. We hope to continue to hear feedback from you in the future, so we can continue to shape our solutions to be the best in the market for our customers. Best, Ashish ### 9. Responsive team, cool features, encountered many technical issues which slowed pushing to production **Rating:** 3.5/5.0 stars **Reviewed by:** Monika G. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Whatfix?** Useful content for training materials, showing new features. **What do you dislike about Whatfix?** We've needed IT's help often for technical issues with creating content. **Recommendations to others considering Whatfix:** Make sure the solutions you're expecting this product to provide will not require the Whatfix team to write additional code. You will need to be trained on how to use this product, but it has a lot of cool and helpful features and our users have responded really positively to the content I've created. **What problems is Whatfix solving and how is that benefiting you?** Makes our product easier to use, training guides, reduces support ticket volumes **Official Response from Ashish Ninan:** > Hi Monika, Thanks for sharing your experience with us. We're glad that your product is easier to use through Whatfix and that your support tickets are getting reduced. However, I'm so sorry that your experience with us has also fell short of expectations in some areas. I also want to thank you for giving us a chance to make things right. Best, Ashish ### 10. The What Fix support that we have received is remarkable. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Whatfix?** As a new user, I appreciated the step by step instructions and training videos. The customer support that we have received has exceeded expectations. **What do you dislike about Whatfix?** The analytics and use reporting could be enhanced. **What problems is Whatfix solving and how is that benefiting you?** WhatFix is allowing us to create instructions for our employees and clients and post pop-ups for important/special announcements, all of which cut down on the number of calls to our service team. **Official Response from Ashish Ninan:** > Hey There, 
Thanks for the review. We love that you have enjoyed the customer support from our end. At the same time, we have noted your suggestions on analytics and user reporting. Our aim is to provide an unparalleled support to all our customers and we will work on improving in those areas. Thank you for taking the time and leaving us a review. Regards, Ashish ### 11. Great and very intuitive solution to support Endusers with new Systems **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Whatfix?** Intuitivity of System from a content creation as well as from a user perspective. **What do you dislike about Whatfix?** Difficulties in user identification and role segmentation within our (SAP) Apps **What problems is Whatfix solving and how is that benefiting you?** Ensuring a faster transition to new (SAP) Systems and guiding users through processes + giving them additional information with Smart Tips. Also Data Validation is a great functionality, but not yet used within our company. **Official Response from Ashish Ninan:** > Hi, Thank you for your review! Our team is always happy to help and available to see you through any hiccups you may face. As we continue to improve and work on certain areas, we'd love to keep hearing your feedback. You may also share any thoughts or comments you have directly on customerdelight@whatfix.com ### 12. Great product and customer service is fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Whatfix?** The customer service is fantastic. The way they empower their chat support to break out and resolve issues on the spot is very helpful and a real time saver. I also appreciate that they really take their customer feedback seriously, and incorporate it into future updates. **What do you dislike about Whatfix?** it is a bit difficult to rearrange flow steps after a flow has been created **What problems is Whatfix solving and how is that benefiting you?** We are trying to utilize Whatfix as a way to take the training burdon off of our SME's and Analytics resources. **Official Response from Ashish Ninan:** > Hi there, Thank you so much for your 5-star review! We're always happy to help you and your team learn and climb the ladder through Whatfix. We hope to continue to hear feedback from you in the future, so we can continue to shape our solutions to be the best in the market for our customers. Regards, Ashish Ninan ### 13. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Whatfix?** WhatFix offers a lot of flexibility for us to create content that is the most helpful/useful for our customers. I appreciate the support Whatfix offers to make sure we're delivering a quality product to our team. **What do you dislike about Whatfix?** There's nothing that I've found that I dislike. **What problems is Whatfix solving and how is that benefiting you?** We're able to provide instant support for our most frequently asked questions. This allows our customers to receive an instant response and saves us (the administrators) time filtering through these commonly asked questions. **Official Response from Saksham Agarwal:** > Hello, Thank you so much for the 5-star rating! We always aspire to not just provide a great product but also an excellent service and so it feels superb to hear from you that we are delivering on both of them. Regards, Saksham ### 14. It's been easy to see the value proposition from the sales process to implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Chris D. | Senior Director of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Whatfix?** The platform is easy to use and navigate. The analytics provide good value for in-depth analysis. The documentation has been very thorough and helpful. **What do you dislike about Whatfix?** We have not yet discovered any dislikes. WhatFix is surpassing our needs and expectations. **Recommendations to others considering Whatfix:** WhatFix is an easy to use platform with good support that enables you to easily provide information about your product to users. **What problems is Whatfix solving and how is that benefiting you?** WhatFix is enabling us to provide in platform knowledge base articles to make our users smarter, as well as enabling a guided onboarding process for new customers. **Official Response from Pratheek G:** > Really appreciate your kind words, Chris. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your positive feedback and heartfelt endorsement. Best, Pratheek ### 15. Experience with Whatfix **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Whatfix?** The features that have been most helpful for my company's digital adoptino goals have certainly been the downloadable formats such as video and PDFs. These have been incredibly useful for training. **What do you dislike about Whatfix?** There have been numerous occasions where the Whatfix flows break when they are being tested in the "live" environment. Because of these, we have had to submit a lot of support tickets. **What problems is Whatfix solving and how is that benefiting you?** My team and I are using Whatfix software to help streamline the adoption process of salary workers using a new and improved HR platform. **Official Response from Pratheek G:** > Hi there, Thank you so much for taking the time to share your Whatfix experience. We're happy to hear about the downloadable formats and how we're able to help scale digital adoption at your company. Our team is always happy to help and available to see you through any hiccups you may face. As we continue to improve and work on certain areas, you may also share any thoughts or comments you have directly via the Whatfix Community. Best, Pratheek ### 16. WhatFix - a good solution, but not without challenges **Rating:** 3.5/5.0 stars **Reviewed by:** Philip K. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Whatfix?** The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues **What do you dislike about Whatfix?** There is a language barrier that can sometimes feel overwhelming. While the staff all uses English well, they speak very quickly and do not seem to understand when we ask them to slow down. Otherwise, they are most helpful and upbeat **What problems is Whatfix solving and how is that benefiting you?** We needed a Salesforce training tool that allows users to get help when needed. Whatfix provided that solution at a level that benefitted users from across the spectrum and roles **Official Response from Pratheek G:** > Hi Philip, Thank you for your review! Our team is always happy to help and available to see you through any hiccups you may face. As we continue to improve and work on certain areas, we would love to keep hearing your feedback on your desired approach as well. You may also share any thoughts or comments you have directly on customeradvocacymarketing@whatfix.com. Best, Pratheek ### 17. Great product backed with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Whatfix?** I like how much control I have over managing and creating guided content for end users. I also like how quick support team is to respond and address issues when they occur. **What do you dislike about Whatfix?** I would like to see more control around embedding images, gifs, and video within individual guides. I would also like to see more advanced customization options—in the end WhatFix provided me with exactly what I wanted for styling, but I wish the options just existed—Pendo and Walkme have more flexibility in terms of guide styling. **Recommendations to others considering Whatfix:** I would like to see more control around embedding images, gifs, and video within individual guides. I would also like to see more advanced customization options—in the end WhatFix provided me with exactly what I wanted for styling, but I wish the options just existed—Pendo and Walkme have more flexibility in terms of guide styling. **What problems is Whatfix solving and how is that benefiting you?** Onboarding new users and helping existing users to understand how to use application to get their jobs done quickly has been a challenge. WhatFix was perfect for this. **Official Response from Pratheek G:** > Hi there! Thanks for your positive review. We've taken into consideration your request and would love to share more detailed information around the same. Feel free to contact customeradvocacymarketing@whatfix.com or write to us in the Whatfix Community (www.community.whatfix.com) ### 18. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Whatfix?** Great support from the team, if you have any questions, you are helped quickly. The tool helps you well through the system. **What do you dislike about Whatfix?** Thus far I have No downsides experienced yet. **What problems is Whatfix solving and how is that benefiting you?** Reducing user errors and faster onboarding of new colleagues **Official Response from Ashish Ninan:** > Hello, Thank you so much for the review. We always aspire to not just provide a great product but also an excellent service and so it feels superb to hear from you that we are delivering on both of them. Regards, Ashish ### 19. Outstanding experience from Sales to Support **Rating:** 5.0/5.0 stars **Reviewed by:** Paul P. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2021 **What do you like best about Whatfix?** WhatFix as a product allows us, as a business, to reach and engage with our customers without the need to use our own internal development teams. Allowing them to focus on delivering value to our customers. The product itself is highly intuitive, and the features it delivers allows us to onboard, train and communicate with our end users with ease, ensuring they are fully up to date with training, and release information about our product. Not only is the system itself delivering value, but the support we have from the support team and customer experience manager has been second to none. **What do you dislike about Whatfix?** At this moment in time, there isn't anything negative I can say about WhatFix as a product or their team. **What problems is Whatfix solving and how is that benefiting you?** Engagement with our end users. Allowing us to remove the need for face to face training, reducing the amount of support calls within the business on knowledge base queries. Increasing feature adoption and ensuring best practice is followed within our system to ensure our customers maximise the value of our product. **Official Response from Pratheek G:** > Hi Paula! To start with, thank you so much for taking the time and sharing your experience in using Whatfix. It's always a joy to read detailed reviews such as yours from our delighted customers. We are very happy to know that you and your team have greatly benefited after implementing Whatfix and that you find our product very useful for your business. Thank you once again for your positive review! ### 20. Whatfix is a great tool to use to train users on new technology. The support staff is outstanding **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Whatfix?** The support team is quick to respond to tickets when they are submitted and provides excellent customer service **What do you dislike about Whatfix?** The only downside is that many of our systems are integrated with other systems so we need to have new agreements for each system. **What problems is Whatfix solving and how is that benefiting you?** Communication of system enhancements and navigation of website **Official Response from Ashish Ninan:** > Hi there, Thank you so much for your review! We're always happy to help you and your team learn and climb the ladder through Whatfix. We hope to continue to hear feedback from you in the future, so we can continue to shape our solutions to be the best in the market for our customers. Thanks, Ashish ### 21. Whatfix Review **Rating:** 4.0/5.0 stars **Reviewed by:** David M. | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2021 **Official Response from Pratheek G:** > Thanks for the awesome video review, David! It’s a joy to listen to your positive and detailed review. We are truly honored when a customer takes the extra time to leave us a great recommendation. Thanks again for your heartfelt endorsement. ### 22. Great in-product training tool that feels native even though it is third party **Rating:** 4.5/5.0 stars **Reviewed by:** Chase P. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Whatfix?** Whatfix is very customizable and has awesome analytics to give insight to how well customers are interacting with your tips and training pop ups. One other huge benefit is their customer support. Whatfix is extremely responsive and helpful in getting their product working for you. **What do you dislike about Whatfix?** The admin interface in setting up content can be a bit confusing to navigate, but it's easy enough to figure out in time. **Recommendations to others considering Whatfix:** I would recommend this product as a supplemental piece of software that will save you time in building out your own in-product tools. **What problems is Whatfix solving and how is that benefiting you?** Whatfix has been used to onboard new customers, post release notes in our product, and notify users of best practices as they use our product. We have seen traffic move to the right spots on our site and we have seen problems resolved because of in product messaging. We did not want to build in product feedback and training in some instances, and Whatfix has been used to supplement that. The implementation of the Javascript to get it going and then the management on the admin side were quick enough to really get us off the ground. **Official Response from Pratheek G:** > Hi Chase, Thank you so much for your positive review. At Whatfix, we always aspire to provide a great product and also excellent customer service. It feels amazing to hear from you that we are delivering on both of them. Do visit our Community (community.whatfix.com) and connect with folks who are discussing navigation and more such topics. Thanks again for your heartfelt endorsement, Chase. Best, Pratheek ### 23. Excellent service from start to finish **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Whatfix?** Whatfix is always willing to help with service. **What do you dislike about Whatfix?** The system updates can sometimes cause glitches with Whatfix content **What problems is Whatfix solving and how is that benefiting you?** Trainig resources within the system has been the biggest benefit **Official Response from Pratheek G:** > Hi there! Thank you for taking the time and leaving us a 5-star review. At the core of our functioning, our team is always available to help with any hiccups you may face during the product usage. We hope to resolve them promptly and accurately. ### 24. Whatfix Product and Team Support **Rating:** 4.5/5.0 stars **Reviewed by:** Neil S. | Senior Business Transformation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Whatfix?** I have been working with the team at Whatfix for a number of months now and the teams support is absolutely fantastic, they are a pleasure to work with. The product is excellent, really well designed and very intuitive. Particular thanks to Nishant and Sagnik who are always on hand to help and provide guidance whenever required and are always welcoming with any suggestions to new features. **What do you dislike about Whatfix?** Nothing to highlight at the moment its really simple to use. **What problems is Whatfix solving and how is that benefiting you?** This will help us to onboard customers, assist with training for our internal teams and our customers but also a simple and effective way to show how our system features can be used to help maximize benefits. Reduce support calls where possible and help highlight and target new features. **Official Response from Pratheek G:** > Hi Neil, Thank you so much for taking the time to share your experience with Whatfix. We are happy to hear that you've had a wonderful experience with not just the product features but also with our support team. Thank you for taking the time out and leaving us a great review! ### 25. In-app learning experience **Rating:** 5.0/5.0 stars **Reviewed by:** Smitha M. | Content Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Whatfix?** Some of the features I extensively use are user onboard popups, notification popups, self-help videos, flows, and view knowledge base articles. Whatfix is user-friendly, and its release notes keep users updated with the latest features. The best part is that a user can access training when they need it in the application they work. This tool has saved us time. It also helps you to understand how your employees engage and where they struggle in turn helping you create better learning. The whatfix support team is excellent and is always quick in responding and resolving any issues. It also helps you to understand how your employees engage and where they struggle in turn helping you create better learning. **What do you dislike about Whatfix?** Nothing. I have always got the best from whatfix and its team. It is a wonderful experience working on whatfix and using its features. We have given numerable feature requests and each of them has been resolved and we have successfully implemented. We started with two accounts and now we are almost closer to six. **Recommendations to others considering Whatfix:** Whatfix is a go-to tool. It is designed by keeping the end-user in mind. This software is easy to use and work with. Whatfix helps in onboarding, training, and support remote and in-office employees on enterprise software applications. **What problems is Whatfix solving and how is that benefiting you?** To mention a few: 1. Provide in-app real-time onboarding and training 2. Enable employees to access the right learning content 3.Accelerate learning experience **Official Response from Pratheek G:** > Thanks, Smitha for the 5-star rating. We are glad to know that Whatfix could be of the right help to you and your team. Our Customer Success team is super responsive and ready to help out with customer issues, and your testimonial only pushes their boundaries further. Thanks again for your positive feedback and heartfelt endorsement. Best, Pratheek ### 26. Whatfix is Game Changing **Rating:** 5.0/5.0 stars **Reviewed by:** Regina O. | Senior Operations Manager - Learning and Development, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Whatfix?** They do not do a hard sale. They are honest about the capabilities of their solution. The people are fantastic to work for, and the customer service and response is better than I've ever encountered in this industry. They are truly invested in my success. **What do you dislike about Whatfix?** Nothing. I have not been disappointed. There is nothing I can say that I dislike about this company. **What problems is Whatfix solving and how is that benefiting you?** Digital adoption. Point of need access to resources and tools. Onboarding tasks completion and competency tracking. **Official Response from Pratheek G:** > Hello Regina, Thank you so much for the positive review and for the 5-star rating! We are so happy to hear that you've had a wonderful experience with not just the product but also with our support team. Reviews such as yours continue to encourage us to add value to your business needs. Thank you once again for your time! ### 27. Product Training Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Whatfix?** The thing I liked best about Whatfix is the walkthroughs that you can create within your application. **What do you dislike about Whatfix?** There wasn't much that I disliked but the main problem we had was flows breaking because of "user error" and then having to start over. **What problems is Whatfix solving and how is that benefiting you?** The training purposes we would use Whatfix for was the best. It helped people go into the application and see how to do something with some help. **Official Response from Pratheek G:** > Hi there, Thank you so much for taking the time and leaving us with a 5-star rating! We are sorry for your experience with flow breakage. As we continue to improve and work on this area, we'd love to keep hearing your feedback on your desired approach as well. You may also share any thoughts or comments you have in the Whatfix Community. Regards, Pratheek ### 28. Whatfix Review **Rating:** 4.5/5.0 stars **Reviewed by:** Ian P. | Product Development, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2021 **What do you like best about Whatfix?** Customer Support is excellent, very responsive and helpful The Whatfix tool is very flexible and can handle many complex scenarios The Whatfix tool is continuing to evolve with new features We are currently using Whatfix to help train our users how to use our product, we typically use flows, beacons and popups to achieve this. At this time Whatfix is primarily being used by our Product team to introduce new features to our users but we hope to expand the usage to other areas of our team like Implementation and Training. The Whatfix tool is very capable and flexible and so far has been able to achieve all goals we have set for it. We have set up a combination of popups and flows to train users how to use our new report creation tool which has a steep learning curve and are impressed how many users have completed the flow in a short period of time. **What do you dislike about Whatfix?** Some of our more complex flows required engineering support to build and while we we were successfully able to achieve our objective it was not 100% clear how it was done. **What problems is Whatfix solving and how is that benefiting you?** One of our key challenges is ensuring both new and existing users of our product are aware of features and know how to used them, Whatfix is helping us do this **Official Response from Pratheek G:** > Hi Ian! Thank you for taking the time out and leaving us a great review. We are truly honored to see a happy customer taking that extra time to write us a great recommendation. We are happy serving you and equally excited to expand into other areas as you've mentioned. While we’re glad to help with the complex flows, we also want to make sure that you’re aware of each and every step, and how it’s done. We hope to address this promptly. Once again, thank you for your in-depth review, Ian! ### 29. Onboarding and training made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Whatfix?** Very easy creating walkthroughs that can guide users through our CRM system. Nice admin backend. Task List is very useful for onboarding; Analytics is powerful to see the user's progress and train them on point. The support of Whatfix is their most important strength. Bugs are fixed very fast time; adoptions are done each quarter. As a whatfix admin, you also can talk with tech team for additional features directly. As Whatfix is always updated and new features are added is was a very good decision to go with Whatfix. **What do you dislike about Whatfix?** As all of those tools have their problems it's nothing special about Whatfix, to dislike. Browser addin is needed to run the application - will have to compete with salesforce on board pathes in the future **What problems is Whatfix solving and how is that benefiting you?** Training prior on-site user training, elaernings, Tasklists to work trough (to get to know the process) - Self Help for users. ### 30. Customer experience is great, CSM and all the crew are amazing how they are all aligned. **Rating:** 4.5/5.0 stars **Reviewed by:** Oscar Javier R. | Psicoterapeuta & Coach, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2021 **What do you like best about Whatfix?** Whatfix is extremely easy to use, minimum IT team intervention required, users perceive the value immediately. Another thing I like a lot is the close work they generate with you, and everyone is aware and onboard on all the things the team is helping you to solve. **What do you dislike about Whatfix?** There are some features that I expected to be done automatically, and we had to do some manually work to get the right setup regarding our uses case, which was to deploy most of our training through whatfix. **Recommendations to others considering Whatfix:** Is a great tool for the end-users, when you finally have all set up, is really very useful. One consideration you need to have is that the time to create all the material and work fine is going to take a good effort, focus on have a good team to create the material and plan very well. **What problems is Whatfix solving and how is that benefiting you?** Accelerate the adoption of new software and users depend less on the trainers. Also whit whatfix, we are been able to have all the knowledge on how to use our platform in videos and pdfs, so this is great for the knowledge management, as a company we are depending less from the trainers as well. **Official Response from Pratheek G:** > Thanks for the feedback and the appreciation, Oscar. We always aspire to not just provide a great product but also excellent service and so it feels wonderful to hear that we are delivering on both of them. We’re sorry about the manual work you've mentioned which could've been an automated one as expected. Your feedback has reached the appropriate people at Whatfix. Meanwhile, you can visit our Turbo Charge Whatfix section of our Community (community.whatfix.com) for any help in bringing down some of the manual tasks with advanced customization. Thanks again Oscar for your positive feedback and heartfelt endorsement. ### 31. Easy to set up and implement **Rating:** 4.5/5.0 stars **Reviewed by:** Neil D. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Whatfix?** How easy it was to install the script and create the content **What do you dislike about Whatfix?** Nothing to dislike so far, the experience in set up and usage has been great **What problems is Whatfix solving and how is that benefiting you?** On-demand support Increased speed to competancy Less human support required **Official Response from Pratheek G:** > Hi Neil, We are happy to hear that you found the product easy to learn and use, and that you found it easy to create content using the various available capabilities. Thank you for your positive review! ### 32. Review of Whatfix for onboarding external customers/end users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2021 **What do you like best about Whatfix?** Quality of customer support members and timely response **What do you dislike about Whatfix?** unexpected issues and roadblocks in implementation that can cause delay or a need for an alternate approach **What problems is Whatfix solving and how is that benefiting you?** Onboarding our customers and communicating value through empowered product training and keeping them up to date with new features **Official Response from Pratheek G:** > Hi there! Thanks so much for sharing your experience with us. We're sorry for the delay in implementation due to some roadblocks. We also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes. Thanks again. ### 33. Easy to implement, Awesome customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Sourabh C. | Sr. UI / UX Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2021 **What do you like best about Whatfix?** Very easy to implement and the best thing is the response time from customer support. Customization options are way better compared to other adoption tools in the market. Another helpful feature was the integration with major LMS platforms like Freshdesk. **What do you dislike about Whatfix?** Nothing till now. Feels like the analytics section needs some more features. **What problems is Whatfix solving and how is that benefiting you?** We are trying to easily onboard users to our platform and increase the user adoption rate. This will help CSMs and the customer support team with training efforts. **Official Response from Pratheek G:** > Hello Sourabh, Thank you so much for the positive review and for the 5-star rating! We are so happy to hear that you are having a wonderful experience with not just the product features but also with our customer support team. Your suggestion regarding Analytics has been taken into consideration. If you have any queries or need help regarding a particular section, Whatfix Community (community.whatfix.com) is just a click away. Thank you once again for your time and for reviewing us! Best, Pratheek ### 34. A power packed tool with a power packed support team **Rating:** 4.5/5.0 stars **Reviewed by:** Ranjita D. | Lead Product Designer, Dropthought, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2021 **What do you like best about Whatfix?** What I like best is they are very responsive. Any bug gets attended to immediately, any feature request is seriously considered, and customization is immediately worked upon. It is a pleasure working with the Whatfix team. **What do you dislike about Whatfix?** What I dislike is there are still quite a few things that cannot be done by the content creator and hence there is a certain amount of dependency on the Whatfix team. **What problems is Whatfix solving and how is that benefiting you?** Our tool is an enterprise-level Saas tool and hence has some complicated flows which required different ways of onboarding different types of users. Whatfix offered the solution we needed for that to happen smoothly **Official Response from Pratheek G:** > Hey Ranjita, Thank you so much for your positive review. Our Success Team is super responsive and ready to help out with customer issues, and your testimonial only pushes their boundaries further. We’re using your feedback to continue to improve and see what works best for content creators. We hope you find our product more useful with less dependency as you progress. Thanks again for the review, Ranjita. Best, Pratheek ### 35. Easy to use & flexible walk-through builder **Rating:** 4.5/5.0 stars **Reviewed by:** Nathalie C. | Director of Training & Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Whatfix?** Being able to build a "flow" (walk-through) and exporting it to multiple outputs (in-app, PDF, and video) for further editing and resourcing. Versioning allows us to quickly make updates to our documentation when our release changes. It's a great tool that saves time and makes content development efficient. The Whatfix team is also very open to work with us in our unique challenges facing our industry. **What do you dislike about Whatfix?** Some issues I've come across are more specific to the challenges of my company's industry. We also would like more examples of best practices using these tools. **What problems is Whatfix solving and how is that benefiting you?** Our user base is very disconnected due to the nature of the industry. Whatfix is helping us provide more personalized guidance to end users and allows us to provide updates proactively. **Official Response from Pratheek G:** > Thank you Nathalie for showing patience in understanding our product in-depth, and taking the time to review us. It's wonderful to know that Whatfix has made such a difference for you and your team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Our Whatfix Community (community.whatfix.com) is the best place for you to find some of the best practices shared by customers from different industries. You can also write to me at pratheek.g@whatfix.com for any additional help in this regard. Happy to help! Once again, Thanks for your review, Nathalie. ### 36. Great Professional Services Team **Rating:** 5.0/5.0 stars **Reviewed by:** Becca S. | Vice President of Operations, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2020 **What do you like best about Whatfix?** The Whatfix application is fairly easy to use, but we enlisted the help of their professional services team to help us get started as we didn't have the time or resources to implement it effectively. The cost of the engagement has been more than worth it - the customer success and professional services teams have been top-notch and have implemented a group of widgets that help our users get help right when & where they need it. The team has kept us on track, met deadlines, and communicated every step of the way. Highly recommend! **What do you dislike about Whatfix?** The only thing I would wish for is maybe a few more options for styling of the widgets, otherwise I've got no complaints. **What problems is Whatfix solving and how is that benefiting you?** Prior to implementing Whatfix, we had very simple (and somewhat buried) help options for our users. Benefits are still being realized, but we've been able to track & analyze what users are actually using and shift the method of delivering help to best address their needs. We also didn't used to have a way to survey our users and with Whatfix, we've now run a very simple NPS survey that's been very helpful & enlightening. **Official Response from Pratheek G:** > Hey Becca! Thank you for leaving us an excellent in-depth review of how Whatfix has helped you. We work hard to deliver professional and personable service, and we’re happy to hear we hit that mark for you. We are truly honored when a customer takes the extra time to write us a great recommendation. Thank you once again for the 5-star rating. ### 37. Very useful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Whatfix?** Easy to manage and can directly be push to production **What do you dislike about Whatfix?** The way how translations are managed should be improved. The translations should be managed per widget created **What problems is Whatfix solving and how is that benefiting you?** Help and more comprehensive explanations on the platform for external customers and internally for our agents. **Official Response from Pratheek G:** > Hey There, 
Thanks for the review. We have noted your suggestion and have incorporated them into our roadmap. Feel free to write to us at customeradvocacymaketing@whatfix.com or drop a discussion in the Whatfix Community. ### 38. They are a delight to work with and has helped us through every step we needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2021 **What do you like best about Whatfix?** The team is very friendly and quick to respond. They always take your insight and try to accomodate you to the best of their abilities. **What do you dislike about Whatfix?** There are still some things in development, but I do not see that as a compleye "dislike" it just requires a little more time for integration, which can throw off your release date if you have things fix. But even in that situation, they are fast and try to minimize the gap. **What problems is Whatfix solving and how is that benefiting you?** We are using them for the onboarding of our mobile and web app. Benefits yet to be tested as it is not live yet. But on the way we have learned from the team about how to create flows and the best practices that we can follow. **Official Response from Pratheek G:** > Hi there! Thank you for your review! Our team is always happy to help and available to see you through any hiccups you may face. We hope to continue to hear feedback from you in the future, so we can continue to shape our solutions better. Thanks again. ### 39. Whatfix: The positive journey to digital adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher J. | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Whatfix?** The items that I like best about Whatfix is how easy it is to create content. The process is intuitive and doesn't require a technical background. The capture and assign process makes the user experience great. The customizable widgets are an excellent touch to enhance and bring the user experience to life. **What do you dislike about Whatfix?** There's not too much to dislike, however the one thing I would simplify would be the extension installation process. While it's not difficult to install, at first glance it looks intimidating but with the great Whatfix support team, the process became easier with each installation. **What problems is Whatfix solving and how is that benefiting you?** Our organization was looking for a tool to support the users of our Salesforce application when it comes to executing key functions. Our users were tired of inconsistent one pagers and poorly created video instructions. With Whatfix were able to create quality tutorials which can be extracted and turned into PDF's and videos. **Official Response from Pratheek G:** > Hello Christopher, Thank you so much for the awesome review with such a beautiful headline. We are very happy to know about your thoughts on Whatfix as a product and how the widgets are helping enhance the user experience. We always strive to provide the best support possible, and it is wonderful to hear that you have received the needed help & response from our Support team. Thanks again for your positive feedback and heartfelt endorsement. Best, Pratheek ### 40. Whatfix on Workday **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Supermarkets | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Whatfix?** The simplicity to build and maintain content. Plus our users have no idea its another system. **What do you dislike about Whatfix?** Nothing, the platform has met all expectations **Recommendations to others considering Whatfix:** Amazing support throughtout **What problems is Whatfix solving and how is that benefiting you?** Adoption of our new HR IT platform Workday. Self service in browser help and guidance which has minimised direct support and reduced labor costs. **Official Response from Pratheek G:** > Hi there! Thank you so much for the positive review. We are delighted to know about the seamless integration and would love to hear more from you in the future as well. Thanks again for the positive review! ### 41. Whatfix Onboarding Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2021 **What do you like best about Whatfix?** The speed of query solution. The personal nature of the service we receive. Our Team could not be happier with the service we receive from Whatfix. **What do you dislike about Whatfix?** Nothing of note at the moment - we are pleased with our service. **What problems is Whatfix solving and how is that benefiting you?** We have had over 500 queries solved through Whatfix - which has reduced the no. of questions we have had into our res-box significantly. We can add content ourselves and continue to aid our user adoption. **Official Response from Pratheek G:** > Hi there, Thank you so much for sharing your onboarding experience with us. We always strive to provide the best service possible, so it feels great to learn that you received the needed help & response from our team. We hope to continue to hear feedback from you in the future. Thank you once again for the 5-star rating. ### 42. A very useful training and information tool **Rating:** 4.0/5.0 stars **Reviewed by:** Divya P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Whatfix?** -A smart solution to solve adoption problems. -Easy to use software that helps guide users to solve their concerns using step by step instructions. -The customer success team has been very helpful and prompt whenever there were queries and concerns. -Reduces training related tickets saving time **What do you dislike about Whatfix?** -The current analytics do not provide unique user data which is an important KPI that most organizations would like to track. -Faced a few hiccups while configuring flows. -Limitation in terms of colors & customizations **Recommendations to others considering Whatfix:** Whatfix is an effective user onboarding, training, and an on-demand support tool. It is simple to use and very intuitive. **What problems is Whatfix solving and how is that benefiting you?** -Solving the problem of digital adoption -A tool that trains users with ease -Reducing the time spent on repetitive training **Official Response from Pratheek G:** > Thank you, Divya for taking the time and reviewing us. We are happy to hear that Whatfix has been able to solve the adoption problems. At the core of our functioning, our team is always available to help with any hiccups you may face during product usage. You may want to check out the Whatfix Community for tips and tricks regarding some of the features you are currently using. We have also noted your suggestions regarding the analytics reports, and have incorporated them into our roadmap. Thank you once again for your review. Best, Pratheek ### 43. Our trusted parter for user training and self-help **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2020 **What do you like best about Whatfix?** The responsiveness of the Customer Success team (particularly Prakhar Saxena) as well as Whatfix's willingness to understand and attempt to address pain points. Our friends at WhatFix are always willing to make calls and support resolution work on our timeframe. I've personally never experience a partner so incredibly proactive when it comes to explaining meaningful new features and making sure we're taking full advantage of WhatFix's capabilities. We're striving to learn lessons from WhatFix's incredible customer support team. WhatFix is also extremely responsive to the issues we raise and requests we make. Having a development shop of our own, we understand how difficult it can be to prioritize and publish new features amid many requests, but they always seem to make it work in a timely fashion. **What do you dislike about Whatfix?** With so many abilities comes complexity and understanding of the tool - which does require plenty of time and effort. That said, WhatFix is very user friendly, and their support is top-notch. There are also some limitations of where and how WhatFix tools can be applied; some are issues with our own software, but others are in the process of being updated and improved. **What problems is Whatfix solving and how is that benefiting you?** We're still working to fully deploy all of WhatFix's features and functionality, but we've already seen an increase in user usage of self-help tools. Let's be honest - no one wants to have to call someone's help desk these days. Our user base has become very reliant on our own support staff, and we're working very hard to reduce that reliance. With more self-help solutions, we've already seen a tremendous increase is users helping themselves and finding their own answers, as well as a slight decrease in our help desk incoming calls/emails. We hope to further reduce our incoming volume so we can focus more on being as proactive with our clients as WhatFix is with us. ### 44. Product, onboarding and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Whatfix?** Easy to use, great CS and Product teams. Onboarding experience was supportive and effecient. Highly engaged and proactive Customer Success Team. **What do you dislike about Whatfix?** a little room for improvement on supporting multi platform devices, e.g. mobile, however the Product team are highly engaging and supportive and collaborting at finding good solutions **What problems is Whatfix solving and how is that benefiting you?** user adoption and ongoing use capability improvement **Official Response from Pratheek G:** > Hi there! Thank you so much for the 5-star rating! We always aspire to not just provide a great product but also excellent service, and so it feels great to learn that we're delivering on both of them. As we continue to improve and work on certain areas, we'd love to keep hearing your feedback. You might want to visit community.whatfix.com for content that helps you manage your solutions better! Thank you once again for the positive feedback. ### 45. Excellent Digital Adoption Platform for ERP Projects **Rating:** 4.0/5.0 stars **Reviewed by:** Roopa S. | Production Lead - Content Management, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Whatfix?** > The approachability of the Customer Success team who are prompt, proactive, and solution-oriented. > Specifically working with Prerna Singh, Customer Success Manager, who was very helpful and quickly responding with a comprehensive knowledge to provide solutions and addressing pain points. > Now that we are live in the production of Trace CRM, we see that the workflows are being used by the sales team. Whatfix offers a remarkable suite of digital adoption tools in a user-friendly interface and the tool is very easy for adoption with building the workflows flows. **What do you dislike about Whatfix?** Nothing in specific. But no mobile usage is a major drawback as many of the user's access applications using mobile ONLY. **Recommendations to others considering Whatfix:** Attend the Whatfix Talent LMS training they provide and encourage your teammates to take up the training. The teaching has good comprehensive content! **What problems is Whatfix solving and how is that benefiting you?** > Whatfix acts as a central repository for all your training materials in one plug. > A great tool, which provides customer service in a practical way giving you the on-job training on an application > It helps eliminate the need to create dedicated training materials and walkthroughs for critical change management and business processes > Extremely easy to update workflows with the change in business process **Official Response from Pratheek G:** > Thank you Roopa for the wonderful review and for taking the time to share your feedback with Whatfix.  ‘Customer Success’ is our priority and we are ecstatic that we met that mark! Regarding the mobile usage for your users, you will hear from us very soon. You can also visit the WHATFIX COMMUNITY to know more about our upcoming releases. Our experts are just a message away to all your queries. Thank you once again for your positive review! Best, Pratheek ### 46. Seems like a great app. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Whatfix?** Welcome message and training right when you log in. Context-sensitive just-in-time tips and instructions. **What do you dislike about Whatfix?** Nothing at this time, but need to do more research. **What problems is Whatfix solving and how is that benefiting you?** Whatfix seems it would address technology implementation, new version training, and onboarding. **Official Response from Pratheek G:** > Hello there, Thank you for taking the time to support us with the positive feedback, it is greatly appreciated. ### 47. WhatFix From An Adoption Perspective **Rating:** 4.5/5.0 stars **Reviewed by:** Paula P. | SalesForce Adoption Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2020 **What do you like best about Whatfix?** Whatfix is extremely useful to guide users in where to actually click when needed and allowing content creators to interlink other related content, such as related guides, videos and materials. I also like that you can give your users a brief explanation as to why they are clicking so they are not just clicking without understanding they "why" of what they're doing. **What do you dislike about Whatfix?** We have found that WhatFix can be inconsistent when used in Lightning due to Lightning's client based model. Users will have to consistently clear cache and cookies, sometimes during the workday, to have WhatFix performace optimized. **Recommendations to others considering Whatfix:** Allow your organization time to develop the WhatFix content and identify critical content needed at Go Live. Highly recommend using a test set of users prior to rolling out to entire organziation to identify any potential technical issues such as network quality, training needed if applicable for your IT department, etc. Also plan on training on use of WhatFix itself. Develop a good rapport with your WhatFix support team. Nikhil Tyagi and Devina have been absolutely instrumental in training, resolving issues and getting new content to our users on a weekly basis, we could not do this without their weekly support! **What problems is Whatfix solving and how is that benefiting you?** We leveraged WhatFix for our Lightning rollout, which we were forced to do remotely during 2020 due to the pandemic. This allows us not only to "tour" Lightning with our users to showcase Lightning, but also shows them how to use Whatfix itself, when to click next, etc. We have found other departments asking us to post content for them in smart pop ups, we have collected feedback with the survey tool, so thus far 6 months into our Whatfix relationship it has greatly help us interconnect with sales and other departments in a situation where they cannot meet in person. **Official Response from Pratheek G:** > Hi Paula, Thanks for showing patience in understanding our product in-depth, and taking the time to review us. Your story is incredible; thank you for sharing that with us. It is great to know that Whatfix has made such a difference for you and your team. We are sorry you found Whatfix to be inconsistent when used in Lightning. Your feedback has reached the appropriate people at Whatfix. We hope to resolve this promptly and quickly. Thank you once again for your review. Best, Pratheek. ### 48. Quality Support with an independent feel. **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa T. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2020 **What do you like best about Whatfix?** WhatFix makes it easier to help clients with the onboarding process and I love that we can provide content specific guided help that users can access when they feel ready. I also love the support we receive form our CSM and the entire WhatFix team. They are quick to respond and are helpful at providing best use case solutions. I love that our customer engagement has increased and the load on our CS team has decreased. **What do you dislike about Whatfix?** I would like more customization options but the WhatFix staff have been great with feedback and quick to implement new features. Most all of the suggestions I have made over time have been added to the system and have greatly improved ease of use and functionality both for my team and for the end user. **What problems is Whatfix solving and how is that benefiting you?** WhatFix provides solutions to assist with OnBoarding and enhances the user experience. It has also allowed us broaden our reach when informing users of new features and enhancements. Because we can attach educational content with pop up messages our users have been more inclined to explore more than what they are used to. **Official Response from Pratheek G:** > Thank You, Melissa, for the 5-star rating! It's always a joy to read such positive and detailed reviews from our delighted customers. We are glad to know that Whatfix could be of right help to you and your team. Our Success Team is super responsive and ready to help out with customer issues, and your review only pushes their boundaries further. Regarding the customization options, your suggestion has been taken into consideration, and we will have them incorporated in our road-map. Thanks again for your positive feedback and heartfelt endorsement. Best, Pratheek ### 49. Great Features and a Great Team! **Rating:** 4.0/5.0 stars **Reviewed by:** Abigail S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2020 **What do you like best about Whatfix?** Our team loves the various features WhatFix provides in terms of supporting our web application. We are able to utilize multiple features to better support our users. We also love how involved the WhatFix team is in the on-boarding and implementation process. They are very dedicated and have consistently been there to help us with any concerns or questions. They've also worked closely with us to customize and fine tune features of Whatfix to work better with our application. **What do you dislike about Whatfix?** The main issues we've run into with Whatfix is the difference between how certain features (such as flows) are supported on our mobile app (vs our desktop). The Whatfix team is always super helpful in helping us to find solutions and work-arounds when the issues arose, but there tends to consistently be some small finicky issues here and there that need resolving. **What problems is Whatfix solving and how is that benefiting you?** We are utilizing Whatfix to address a lot of processes that tend to overwhelm our support team. We use their flows, to present our users with a guided walk-through to complete these tasks on their own. We are also implementing their Pop-Up features to communicate new features and application updates to our end users. What's really powerful about Whatfix is the amount of content you are able to deliver to your customers within your application. **Official Response from Pratheek G:** > Hi Abigail, Thank you so much for the review. We appreciate you taking the time to share your feedback and being so open with us. We’re glad your team loved Whatfix features and had a pleasant onboarding and implementation experience. It is something we have worked hard on, and we are pleased our efforts resonated with you. We are sorry for your experience with flow issues. We have noted your suggestion and have incorporated them into our roadmap to improve and work on this area. Thank you once again for the review. Best, Pratheek ### 50. Improving customer user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2021 **What do you like best about Whatfix?** Really helpful account manager, always on hand when we need support. Customers success rates improving great variety of widgets **What do you dislike about Whatfix?** Can be a little confusing to set up initially **What problems is Whatfix solving and how is that benefiting you?** Making them aware of services updates. Able to reduce incoming calls by providing support **Official Response from Pratheek G:** > Hi there! Thanks for taking the time and reviewing us with a 5-star. We're glad you liked our support, and looking forward to make things easy and clear. Please do not hesitate to reach out to customeradvocacymarketing@whatfix.com. You can also visit Whatfix Community for set-up, onboarding and other tips and tricks :) Thanks. ## Whatfix Discussions - [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) - 1 comment, 1 upvote - [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) - 1 comment, 1 upvote - [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) - 1 comment, 1 upvote - [What is the best way to showcase videos using the platform?](https://www.g2.com/discussions/23999-what-is-the-best-way-to-showcase-videos-using-the-platform) - 1 comment, 1 upvote - [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) - 3 comments - [View Whatfix pricing details and edition comparison](https://www.g2.com/products/whatfix/reviews?page=8&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+05%3A10%3A18+-0500&secure%5Bsession_id%5D=c1357ea7-6304-46b3-b545-b9ed475ce91e&secure%5Btoken%5D=e4da1ba3b9244b026b4d16d80879fe0fd852bd6b9664dddf543394e6b9adcf63&format=llm_user) ## Whatfix Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Alloy](https://www.g2.com/products/alloy-2025-08-27/reviews) - [CloudBlue](https://www.g2.com/products/cloudblue/reviews) - [ENOVIA](https://www.g2.com/products/enovia/reviews) - [GEP Quantum Intelligence](https://www.g2.com/products/gep-quantum-intelligence/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [Sirion CLM](https://www.g2.com/products/sirion-clm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Whatfix Features **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Whatfix Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,784 reviews) - [Userpilot](https://www.g2.com/products/userpilot/reviews) - 4.6/5.0 (997 reviews)