G2

Carol A.

Data Systems Manager

Mid-Market (51-1000 emp.)

8/25/2021

"Top Ranked - Program, People, and Performance"

4.5/5

What do you like best about Welligent, Part of ContinuumCloud?

We integrated with Welligent in 2017 and have been using the program throughout all of our platforms successfully. The support is top-notch, and Welligentis is a family that works with the client to solve and brainstorm problems and new ideas. We also love the Wish List ability at Welligent - it is good to be heard and recognized for our new ideas on how to make the system even better. Review collected by and hosted on G2.com.

What do you dislike about Welligent, Part of ContinuumCloud?

Welligent is a developing company, and there are still growing pains that affect the system's day-to-day operations. But I know with their dedication and open thought processes, they will exceed. Review collected by and hosted on G2.com.

Recommendations to others considering Welligent, Part of ContinuumCloud:

Welligent is a fantastic company, and all of the people are so helpful and pleasant. The system itself seems complicated, but with time and patience, our clinicians are thriving and work processes and productivity have increased tenfold.

The best advice I can give is when implementing Welligent is to include all departments that will be affected by Welligent in the team when developing your system. This includes from the beginning of the intake all the way to accounts receivable. And make sure that the equipment you have the clinicians use is sufficient for the work they will be doing. Review collected by and hosted on G2.com.

What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?

Our problems are continual, but the customer support team at Welligent is always available and willing to work with us in order to streamline our procedures. The biggest problem we encountered was the billing aspect and how difficult it was to set up and reach the insurance companies correctly. Being in PA, our billing is complex, but Welligent worked with us continually until all our problems were solved. Review collected by and hosted on G2.com.

Response from Client Services of Welligent, Part of...

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Carol, thank you for your thoughtful and detailed review! We enjoy working with you and look forward to continuing to partner with you as we evolve and grow.