How fast they understood the product. They didn't just design screens - they got what we're building and translated it into a clear narrative. The custom graphics and visual explanations stood out in particular; they made a nuanced product feel simple and intuitive, which is basically the whole game when you're marketing something new. On top of that, the project management was tight, communication never went quiet, and every milestone landed on time. Review collected by and hosted on G2.com.
Honestly, not much. If I had to pick something, I'd say the depth of their discovery process means you have to actually show up prepared - they're going to ask sharp questions about positioning, audience, and conversion intent, and you'll get out what you put in. To me that's a feature, not a bug, but worth knowing going in. Review collected by and hosted on G2.com.