--- title: WebRezPro Reviews meta_title: 'WebRezPro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how WebRezPro works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 35 scale: '5' date_modified: '2026-07-12' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # WebRezPro Reviews **Vendor:** World Web Technologies **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 35 ## About WebRezPro WebRezPro is a cloud-based property management system (PMS) designed to help independent lodging providers efficiently manage their operations. The platform serves a range of accommodations, including boutique hotels, motels, inns, and vacation rentals, by consolidating essential management tasks into a single interface. By integrating reservations, guest self-service, housekeeping, and accounting, the system helps enhance operational workflows, improves guest interactions, and promotes direct bookings. Tailored to the needs of independent operators, WebRezPro addresses the unique challenges of smaller properties that may lack large teams or resources. Its user-friendly design and smart automation alleviates repetitive administrative tasks, allowing operators to focus on delivering exceptional guest experiences. Whether it’s simplifying reservations, managing occupancy, or maintaining guest relationships, the system makes professional-grade hotel management accessible without unnecessary complexity. The system includes a centralized reservation system that maintains real-time inventory and availability across all channels. WebRezPro also includes integrated payment processing, allowing hotels to manage guest charges and payments directly within the PMS rather than relying on separate payment tools. This helps reduce manual reconciliation and keeps reservation and transaction data aligned across the operation. WebRezPro also provides built-in reporting and analytics that offer insights into occupancy trends and financial performance, while enterprise-level security safeguards protect guest information. To support day-to-day operations, WebRezPro offers North America–based technical support via phone and email, available seven days a week to help operators quickly resolve issues. ## WebRezPro Reviews ### 1. User-Friendly with Excellent Support but Limited Availability **Rating:** 4.5/5.0 stars **Reviewed by:** Jakob B. **Reviewed Date:** December 09, 2025 **What do you like best about WebRezPro?** I like that WebRezPro is user-friendly and provides an accessible, affordable solution to hotel operations. The customer service is always helpful, which makes the initial setup seamless as the support staff creates our rooms and uses. Additionally, it manages our property, connects with OTAs, and lets us process all of our nightly bookings and conference groups with ease. **What do you dislike about WebRezPro?** I wish there was 24/7 support for those late night or early morning issues. Also, we have no direct integrations as a post-secondary institution, which limits what processes we can integrate into the workflow. **What problems is WebRezPro solving and how is that benefiting you?** WebRezPro manages our property and connects with OTA's, making it easy to process nightly bookings and conference groups. ### 2. Accounting Coordinator **Rating:** 4.5/5.0 stars **Reviewed by:** Ariana P. | Accounting Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about WebRezPro?** I've found WebRez to be a very straightforward and efficient platform when it comes to data extraction and analysis. The tools are simple to use and provide exactly what I need without unnecessary complexity. It’s been a great help for getting quick insights and reports. **What do you dislike about WebRezPro?** One thing I don't particularly like is the way the system applies rounding on a daily basis rather than on the total amount. This can sometimes lead to small discrepancies in final totals, which makes reconciliation a bit more time-consuming. **What problems is WebRezPro solving and how is that benefiting you?** WebRez has been a great tool for managing our hotel reservations. It helps keep everything organized and makes our daily operations much easier. From handling bookings to checking availability, the system is intuitive and reliable, which saves us a lot of time and effort. ### 3. Partnership built over 7 years. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about WebRezPro?** One of the best features of WebRez Pro is the ease for which to communicate with their team. They are always available, responsive and helpful. They have always been willing to look at our programming suggestions to make the system work better for our needs. The software itself has been great to use as we have grown and met almost all our needs. The system is quite user friendly for front line staff and relatively simple on the administration side. **What do you dislike about WebRezPro?** Webrez Pro needs to work on a better gift certificate system. Their GC's are rudimentary. The wait list does not alert in an intuitive manner. Suggestion of an automatic hold and notification to the front desk and guest for waitlist openings. The hold settings could be adjusted for a specific number of hours dependent on time out of reservation date. The new reservations ARR/DEP/STAY menu is pretty but not as easily viewed when looking at a property with a large number of rooms. Small changes are being made all the time to improve this though. **What problems is WebRezPro solving and how is that benefiting you?** We have recently requested a link that can be added to our website for guests to be able to log in and look at all past, present and future reservations. Currently one needs to go to the book now option which is not very intuitive. As well, with 13 properties all under different ID #'s our guests can not see their bookings from other properties with one login. This is a needed fix for both guests and front line staff. ### 4. WebRezPro 10+ years **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecka U. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about WebRezPro?** WebRezPro is exceptionally user-friendly, and the implementation process for our property was remarkably swift. Over the past 12 years, I've successfully trained individuals with varying abilities to navigate WebRezPro, and each time, the learning curve has been surprisingly short. The platform's efficiency in handling reservations, file notations, and generating reports makes it a straightforward choice. One of its standout features is multitab functionality, which greatly enhances the user experience. The customizable report feature is another asset, allowing users to select specific parameters for information retrieval and facilitating year-to-year comparisons. WebRezPro's numerous useful features enable seamless multitasking, with multiple integrations that simplify inventory management, rate adjustments, credit card processing, and communication tasks. The customer support provided by WebRezPro has consistently been outstanding. Whether reaching out via phone or email, their response time is prompt, and the solutions offered are logical and effective. Using WebRezPro has become a daily routine for me, and the convenience of accessing it from anywhere, be it the office or my cell phone, adds to its appeal. The platform's reliability and accessibility contribute to its ongoing value for our operations. **What do you dislike about WebRezPro?** The primary drawback of WRP lies in its group function. Although the ability to duplicate individual reservations for creating new ones, thereby saving time and preventing the repetition of information, is a helpful feature, the same convenience is lacking for group reservations. Despite improvements made to the Group section over the years, it remains insufficient for users managing more than a few group blocks. **What problems is WebRezPro solving and how is that benefiting you?** WRP supports revenue management, facilitates data collection, streamlines hotel operations, and manages inventory and rates. **Official Response from Sarah Duguay:** > Thank you for your detailed feedback! We're thrilled to hear that you find WebRezPro exceptionally user-friendly and efficient in handling reservations and generating reports. We're also glad to hear that you appreciate our multitab functionality and customizable report feature. We understand your concern about the group function and will continue to work on improving this aspect of our platform. We're grateful for your ongoing support and look forward to continuing to provide outstanding customer service. ### 5. Sometimes tough to navigate, different working that other PMS I have used in the past **Rating:** 3.5/5.0 stars **Reviewed by:** Marshall T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about WebRezPro?** Ease of access. User friendly, for the most part. CC integration is helpful. **What do you dislike about WebRezPro?** No training system, so all training happens in the live system which can be problematic. I find when trying to adjust group allocations on sold out dates that the system will not allow changes due to seel out categories even though the rooms are held on the block space already. Typcially, this happens when trying to reduce a room type allocation but WRP will not let me change it because it is showing a lesser amount of rooms available, even though this space is being moved back to the hotel inventory. House accounts usage is not easy to use, its cumbersome at best. **What problems is WebRezPro solving and how is that benefiting you?** Allows us to do business ### 6. Very easy to learn on, easy to get help **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about WebRezPro?** Customer service is always very helpful, and it's very easy to reach someone. Usually you need to go through several channels and the agent on the phone is reading from a script. However, WebRezPro always has a real person helping who seems to know what they're doing. **What do you dislike about WebRezPro?** I do find it breaks down quite a bit. Additionally, there could be more customization with the confirmation emails and guest booking interface. **What problems is WebRezPro solving and how is that benefiting you?** We like the booking calendar, it allows us to offer different dates if the desired stay is not available. Many other booking softwares don't have this feature. ### 7. Flexible, reliable with excellent customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Dan B. | IT and Operations Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about WebRezPro?** Excellent cloud-based solution. Comprehensive PMS including reservations management, online booking engine, housekeeping, front desk operations, and reporting. We take advantage of its ability to integrate with Salesforce. Customer support is fast and on-point always. I appreciate they have a team always working on the product and regular updates and improvements are released. **What do you dislike about WebRezPro?** The UX interface is a bit dated and can be difficult to navigate. Would like to have more options in regards to how the front-end experience looks and feels from the customer standpoint. The cost has gone up recently and this is of course a negative aspect. The learning curve for WRP is a bit steep as well. **What problems is WebRezPro solving and how is that benefiting you?** WRP helps us to streamline our hotel operations. It allows for online booking, which is great for our needs! It has helpful and relevant reporting and analytics, and it gives us the data we need in our CRM by integrating with Salesforce. **Official Response from Sarah Duguay:** > Thank you so much for taking the time to review WebRezPro. We really appreciate your feedback. I'd like to let you know that we have a brand new version (v11) that will be released early next year! This includes an upgraded UX interface and a new booking engine with many awesome features. We hope you love it! ### 8. Best POS system I have used **Rating:** 5.0/5.0 stars **Reviewed by:** Terra W. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about WebRezPro?** Very user friendly. Great for new users. Customer support is wonderful and quick. Regular updates with features that are very timely. Great with implimenting suggestions and needs of business. Continuing to add new integrations and wonderful at adding suggested integrations as per needed. **What do you dislike about WebRezPro?** I am not a huge fan of how things look on the customer side. The booking engine could use some updating and a modern look. I do understand that this is in the works and an update should be coming out soon. **What problems is WebRezPro solving and how is that benefiting you?** Customer facing end. ### 9. Simple, stable, but dated and clunky **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about WebRezPro?** WRP is a simple and stable platform for smaller properties. While cost effective, intergrations can lessen the value and bring you closer to a more modern PMS. Responsive customer service, but would benifit from a ticket portal over email communication. **What do you dislike about WebRezPro?** I find it dated and clunky. User experience harkens back to legacy PMSs and really lacks the modern interface that makes training staff quicker. Date navigation is very slow, no drag and drop, screens are basic in what data they show, convoluted setup. Reporting is lacking. **What problems is WebRezPro solving and how is that benefiting you?** It fills the void for our small porpertries. **Official Response from Sarah Duguay:** > Thank you for your valuable feedback. Your comments suggest that you might be using a version of the software that predates some of our more recent enhancements, including drag and drop functionality, a modernized dashboard, and our updated booking engine. To ensure your property can benefit from these and other new features, we encourage you to get in touch with your account executive about upgrading to the latest version. We are eager to enhance your experience and look forward to providing you, and all our users, with an upgraded and more efficient platform. We're pleased to hear that you recognize the simplicity, stability, and value our platform brings to smaller properties, and that our customer service has met your expectations. ### 10. Web Rez Pro is a a Great Booking Engine **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about WebRezPro?** The customer support is friendly and respond quickly. I liked that we could integrate it into our website so that it looked nice on our website. It's easy to make changes once you have become familiar with the software. It has a lot of available features and you can create different custom reports. We were one of WebRezPro's first customers and continued to use them all these years. **What do you dislike about WebRezPro?** While we do not dislike WebRezPro, we found that at times we needed to contact customer suuport for directions as they were sometimes difficult to find in Help. However customer support is very friendly and reponds quickly and so that was never a problem. **What problems is WebRezPro solving and how is that benefiting you?** WebRezPro helped us collect our customer data base. - [View WebRezPro pricing details and edition comparison](https://www.g2.com/products/webrezpro/reviews/webrezpro-review-1823314?section=pricing&secure%5Bexpires_at%5D=2026-07-14+08%3A49%3A02+-0500&secure%5Bsession_id%5D=c577c0d2-7b78-4b02-9e47-f5a9e1a23906&secure%5Btoken%5D=8f134d73e61874fa7e061c4cc4c1f79ef9ca0e3daae5d9af801822671a37e1f3&format=llm_user) ## WebRezPro Integrations - [Aireus](https://www.g2.com/products/aireus/reviews) - [Akia](https://www.g2.com/products/akia/reviews) - [ALICE](https://www.g2.com/products/alice-alice/reviews) - [Ascent360](https://www.g2.com/products/ascent360/reviews) - [ASSA ABLOY Openings Studio™](https://www.g2.com/products/assa-abloy-openings-studio/reviews) - [Authorize.net](https://www.g2.com/products/authorize-net/reviews) - [Avaya IP Office](https://www.g2.com/products/avaya-ip-office/reviews) - 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