The main point that stands out to me, is the service. The product itself is great which I will come on to, however, when you're trialling a new initiative, to me, good service and a good CS Manager is imperative to ensure you achieve your goals. Our CS Manager, Marina, is fantastic. I have never experienced such excellent service. I would go as far to say that Marina's attentiveness has been a big factor in us implementing Webio on a permanent basis. In regards to the product, I have worked with other live chat providers and Webio is a fantastic digital channel. Reporting is simple, the layout is great and they are constantly improving their services and really value feedback from their clients. It's simple to use for agents up to Senior Leadership so it was fairly easy to train out as well, so it was a smooth transition for us. Review collected by and hosted on G2.com.

We have to upload our campaigns manually. As our business grows, as we have introduced Webio into other areas of the business and created more campaigns, this can be very time consuming. I have put forward a few suggestions in order to make our lives easier such as, introducing bank holidays to all bots so we don't have to update this manually each time, having 30 minute increments etc. Review collected by and hosted on G2.com.